Rusty Wallace Kia Alcoa - Service Center

He listens I had a small issue it seems but the team treated my issue with a real zest for quality it was nice to visit I would have like to see more Singers th I had a small issue it seems but the team treated my issue with a real zest for quality it was nice to visit I would have like to see more Singers there in the show room More

Always great and quick service. I have been going here for 4 years and have never had to return for anything and the service is done quickly and the price is competitive. I have been going here for 4 years and have never had to return for anything and the service is done quickly and the price is competitive. More

2 hour wait for nothing except a recommendation I have bought 2 cars from Rusty Wallace Kia and had a great car buying experience. So when the Ford I bought needed servicing, I assumed the Sevice Ce I have bought 2 cars from Rusty Wallace Kia and had a great car buying experience. So when the Ford I bought needed servicing, I assumed the Sevice Center would be the same. Well, I made an appointment at 245. I sat there for 2 hours or more, waiting for them. All I wanted to know really was if the extended warranty would cover the issue. Instead of telling me yes or no, I was pushed to go down there. Again, I assumed the service would be good so...why not. After waiting 2 hours I was told I'd have to take my car to the Ford Dealership for the repairs but they could diagnose it tho the diagnostic, if done would cost $165. They said the wait was due to them trying to figure out if their machine would hook up to my car. 2 Hours....to see if they could see if they could fix it. So, I left with no answers and a recommendation to take my service and business somewhere else because they sold me a car they cant work on. The issue Im having is a freon leak in my ac unit. Ill consider, maybe, returning there for my next car purchase but Ill not be going back to their service center. More

Routine oil change I was greeted promptly and signed into the schedule by Jenna. Since this was my 3rd visit, I opted to visit the new car lot instead of going to the se I was greeted promptly and signed into the schedule by Jenna. Since this was my 3rd visit, I opted to visit the new car lot instead of going to the service area waiting room. I got to look over many models from the outside at my leisure. No offer for $5k over blue book and $5k off MSRP. More

timely When I arrived Jenna greeted me with a smile and assessed the reason for my visit. The car was serviced and ready to go in the time frame Jenna had q When I arrived Jenna greeted me with a smile and assessed the reason for my visit. The car was serviced and ready to go in the time frame Jenna had quoted when I checked in. More

Service Personnel The last two times my Kia has been in the shop I have had Jenna as head of my service. She has a welcome smile and her knowledge of the car is impres The last two times my Kia has been in the shop I have had Jenna as head of my service. She has a welcome smile and her knowledge of the car is impressive. She is an asset to your company. More

Always a great experience Always take good care of my vehicle and are courteous and helpful during my visit. They make recommendations but do not push services unnecessarily o Always take good care of my vehicle and are courteous and helpful during my visit. They make recommendations but do not push services unnecessarily on their customers. Always take a reasonable amount of time to perform the services. More

Great service of new 2020 Sportage Although I made an appointment, my loaner car was waiting for me when I arrived. The agent patiently got my information and allowed me to go on my w Although I made an appointment, my loaner car was waiting for me when I arrived. The agent patiently got my information and allowed me to go on my way almost immediately. They called to let me know that they were finished considerably sooner than I expected. I arrived to find a clean car and a great explanation of the services performed. Very pleased. More

Awesome Jenna is a very caring person very accommodating, passion & concerned for the customer.All the Service Department are real people not fake just to get Jenna is a very caring person very accommodating, passion & concerned for the customer.All the Service Department are real people not fake just to get the work. They only do what you want them to do. More

Best Service Experience Ever. The Service Tech Dewayne was GREAT!!! When we are ready to purchase a new vehicle, your dealership will be the first place we shop. Very satisfied wit The Service Tech Dewayne was GREAT!!! When we are ready to purchase a new vehicle, your dealership will be the first place we shop. Very satisfied with sales and service at Rusty Wallace Kia. More