Rusty Wallace Kia Alcoa - Service Center

Frustrated Very busy when I first arrived. I was about 4th or 5th in line to get into the service center bay. No where to sit in waiting area. I arrived at 1100 Very busy when I first arrived. I was about 4th or 5th in line to get into the service center bay. No where to sit in waiting area. I arrived at 1100am which was when my appt was. I was told that it shouldnt take long and they would get my car as quickly as possible. My vehicle was completed at approximately 12:10 pm and pulled out waiting in the line for me to pay and get going. No one came to get me. One employee even moved my car and parked it so others could leave. People who came in after me for the same service left before me. I finally got up and was going to see if someone could take payment so that I could leave at 12:35pm. I mentioned to the guy I was assigned who I believe was M.Fisher that I had been waiting forever and he said that he was sorry it had been ready for about 15 min and it got busy and someone moved my vehicle blah, blah, blah. I had timed it when I first saw my car it was 25 min before I got up and went to get someone. It was 30 min wait time after my car was completed before I actually got to leave. I watched my assigned person speak with other customers etc. My point is DONT LIE TO ME and get me out of there quickly. No one wants to wait for an oil change for 1 hour and 40 min. Ridiculous!!!!! More

Service Just bought my Kia Soul & had it in to have the special protection package done...good experience. My second visit was to have Real Backup camera inst Just bought my Kia Soul & had it in to have the special protection package done...good experience. My second visit was to have Real Backup camera installed...good experience, love my rear view mirror backup camera! More

Professional Service personnel pleasant and understanding and honored the time of my appointment even when it was very busy. I was offered a car in case I could no Service personnel pleasant and understanding and honored the time of my appointment even when it was very busy. I was offered a car in case I could not meet my next appointment. Waiting area too small. More

Service Grt service, oil change, tires rotated, fluids topped, n a car wash. Jenna even walked me to my car. The visit was super, friendly staff. Grt service, oil change, tires rotated, fluids topped, n a car wash. Jenna even walked me to my car. The visit was super, friendly staff. More

Customer Service My visit was excellent. At the end I told Duane I had been unhappy with past visits but I was giving dealership one last try yesterday. He exceeded My visit was excellent. At the end I told Duane I had been unhappy with past visits but I was giving dealership one last try yesterday. He exceeded my expectations and I will be back for my next oil change. Also enjoyed visiting with Brandon who has always been a pleasure to work with. More

Friendly atmosphere, even as busy as they were, They were extremely busy but I felt as if my business was important to them. That is extremely important considering I had my 4 daughters with me and They were extremely busy but I felt as if my business was important to them. That is extremely important considering I had my 4 daughters with me and I was made to feel that they were important as well. More

Recalls We really have enjoyed doing business with this Kia dealer. The people at Rusty Wallace Kia are kind, understanding and very polite and accommodating. We really have enjoyed doing business with this Kia dealer. The people at Rusty Wallace Kia are kind, understanding and very polite and accommodating. Thank you all so much. More

Great customer service The service was quick and done well. Jenna was my advisor and she was very helpful with my questions and kept me updated while my vehicle was being se The service was quick and done well. Jenna was my advisor and she was very helpful with my questions and kept me updated while my vehicle was being serviced. More

Good review I came into Kia on Friday 7/12. I didn’t really know what was going on with my car, a 2014 Kia Optima, I talked to an older man in services and he was I came into Kia on Friday 7/12. I didn’t really know what was going on with my car, a 2014 Kia Optima, I talked to an older man in services and he wasn’t too helpful. I then talked to a man named Matt, he was extremely helpful, nice, and patient with my fiancé and I. It turned out to be a recall, so nothing too serious. I really appreciate you all. More

Excellent staff Miss Mayes was very polite, informative and prompt. Miss Mayes was not pushy, but informed me that other items should be addressed, which subsequently Miss Mayes was very polite, informative and prompt. Miss Mayes was not pushy, but informed me that other items should be addressed, which subsequently were taken care of. Rusty Wallace KIA can and should be very proud of Miss Mayes! More