Rusty Wallace Kia Alcoa - Service Center

Women Friendly This dealership goes above and beyond to make sure you are aware of any issues with your vehicle. Unlike most service departments they will be comple This dealership goes above and beyond to make sure you are aware of any issues with your vehicle. Unlike most service departments they will be completely transparent with you regarding what services are immediate and which ones can wait. I truly appreciate this place. More

Quick. Polite. Polite quick service. Waiting room.had tables to sit at. Wifi a good plus. Dont like post service calls from the third party wanting my vehice Polite quick service. Waiting room.had tables to sit at. Wifi a good plus. Dont like post service calls from the third party wanting my vehice More

Took it in for 1 issue they found recalls Took my car in for brake issue they found and fixed recall issues. Duane was helpful and called to keep me informed on work being done and parts Was Took my car in for brake issue they found and fixed recall issues. Duane was helpful and called to keep me informed on work being done and parts Was supplied with a rental car for almost a month . I am still a tad confused on why I had to pay $200 for a battery when my car has extended warranty I have called the service center a few times and have yet to get a call back with the answer. More

Detailed inspection and explanation I have taken my car to a few places but could never really get straight answers about what was done or what problems there were with my car. At this s I have taken my car to a few places but could never really get straight answers about what was done or what problems there were with my car. At this service center, we received a detailed explanation of all the work that they did plus recommendations for future service. They also did all of the recall work on our vehicle of their own initiative, we did not have to tell them that we weere there to have recall service done. More

2 hours for an oil change I had a 130pm appointment for an oil change only, no other service and it took 2 hours. I understand it was a Saturday and more people are scheduled, I had a 130pm appointment for an oil change only, no other service and it took 2 hours. I understand it was a Saturday and more people are scheduled, but have more techs scheduled on busy days. I'm considering going to a 30 minute oil change place instead of the dealership. At least my entire Saturday afternoon is not spent in a crowded waiting room. Oh yeah, I was offered a car wash but it was raining outside so I said no. More

Frustrating It is very frustrating when you bring your car in to have problems repaired and they can’t recreate the problem so nothing they can do. Let me say thi It is very frustrating when you bring your car in to have problems repaired and they can’t recreate the problem so nothing they can do. Let me say this is my 6th brand new Kia I have owned so how the service department goes isn’t a new thing for us. We know that if it is an odd problem take pictures and videos so they can submit it to warranty. When I dropped my car off the rep was very hesitant for me to send them to him. Then he calls to let me know it seems to be working fine. Ok what about my pictures and videos that I emailed, did you submit them to the warranty department....silence! I proceeded to explain that I knew that was how it worked and he says ok and that was the end of the conversation. Get to the service department to pick up my car and another rep helped me and said he submitted them for me and should let me know soon what they say. Come on try to do all you can for your customer, especially when they are a loyal customer! More

Oil change, multi point inspection I was treated with respect and had all questions answered fully. My wait time was reasonable and done at that time. Building was clean and neat with c I was treated with respect and had all questions answered fully. My wait time was reasonable and done at that time. Building was clean and neat with cold water and cokes in area. All personnel were courteous and very friendly. I will be back!! More

Everyone was very polite and efficient. Everyone was polite and friendly. My service was explained and completed quickly. The waiting area was clean and very nice. I will definitely bring my Everyone was polite and friendly. My service was explained and completed quickly. The waiting area was clean and very nice. I will definitely bring my car back for further service More

Great customer service Kia Alcoa and Jenna did a great job setting up an appointment quickly and getting a part for my Sorento fixed. They even noticed I had a brake light o Kia Alcoa and Jenna did a great job setting up an appointment quickly and getting a part for my Sorento fixed. They even noticed I had a brake light out and called to ask if I wanted it changed out while they were working on my wheel hub. More

Great service Great price for oil changes. Wish it didn’t take an hour but worth the wait for the price of the synthetic oil change. Thanks Great price for oil changes. Wish it didn’t take an hour but worth the wait for the price of the synthetic oil change. Thanks More