Rusty Wallace Kia Alcoa - Service Center

Excellent service center Accommodating on date and time of service. In and out quickly. Good explanation of services performed and recommendation of future services. Love the Accommodating on date and time of service. In and out quickly. Good explanation of services performed and recommendation of future services. Love the service center at Rusty Wallace Alcoa Hwy More

Slow for just checking the oil. There 2 hours. No where to sit. Wait area too small for the amount of people there. Was there just to have the oil checked for oil usage. There 2 hours. No where to sit. Wait area too small for the amount of people there. Was there just to have the oil checked for oil usage. More

Friendly, helpful associates. The only issue is with length of time waiting for service. I had an appointment, arrived a little early and there were still 6 cars in front of me an The only issue is with length of time waiting for service. I had an appointment, arrived a little early and there were still 6 cars in front of me and the wait for my completion was still over an hour. More

My husband was delighted with the service He usually goes to parkside but they set appointment past what we needed, well this was husbands first time to this location and he said the differenc He usually goes to parkside but they set appointment past what we needed, well this was husbands first time to this location and he said the difference was amazing.. believe he will choose this one from now on!! More

Friendly and efficient I found the staff and service providers to be friendly and their work to be efficient. I especially appreciated a willingness to take another look ba I found the staff and service providers to be friendly and their work to be efficient. I especially appreciated a willingness to take another look based on my feedback. More

Seatbelt Duane was less than helpful. I had an appointment and specifically requested a loaner. It even said it in my confirmation email. No loaner was avai Duane was less than helpful. I had an appointment and specifically requested a loaner. It even said it in my confirmation email. No loaner was available when I went at my scheduled time. Frustrating, but I understand it happens. All Duane said was “come back later.” I was not keen on that as the shop is not exactly convenient to just pop into to see if I can or can or can not be taken care of then. Chris caught on to the situation and took it from there. Scheduled an appointment and took care of me on the day I returned to get the work done. Kept me appraised of the status during the work and checked with me before they moved personal belongings inside the car. More

Crazy busy When making an appt on hold for extreme amounts of time-when someone answers their is a phone ringing and ringing in the background crazily. Same when When making an appt on hold for extreme amounts of time-when someone answers their is a phone ringing and ringing in the background crazily. Same when you are in the waiting area. Also, stop mailing me coupons! They don’t honor them! Save your postage. Thanks. More

oil change jenna is always so pleasant no matter how many people she has needing to ask her questions ,,ready to check out . etc.. She works well under pressure. jenna is always so pleasant no matter how many people she has needing to ask her questions ,,ready to check out . etc.. She works well under pressure. I seen that yesterday first hand. More

Great! Came in for a recall and oil change. Very friendly staff and no issues! Jenna did a great job of keeping me informed of the status of my vehicle and m Came in for a recall and oil change. Very friendly staff and no issues! Jenna did a great job of keeping me informed of the status of my vehicle and made the process quite painless. More

New in town. I had a problem with my air conditioner when I got to town from New York. Since I rarely used it I could not imagine what could be wrong. They fast, e I had a problem with my air conditioner when I got to town from New York. Since I rarely used it I could not imagine what could be wrong. They fast, efficient and took care of the problem immediately and had me back on the road in no time Extremely courteous from top to bottom. More