Rusty Wallace Kia Alcoa - Service Center

having car serviced any time I have called to have service jenna has been the one I ask for she takes very good care of my needs sevice always in a timely manner any time I have called to have service jenna has been the one I ask for she takes very good care of my needs sevice always in a timely manner More

GREAT GREAT Service! highly recommend!!! Wowsa these guys over-exceeded my expectations again! Timely and great work done! Great communication with this team and easy to schedule. I will be b Wowsa these guys over-exceeded my expectations again! Timely and great work done! Great communication with this team and easy to schedule. I will be back again!!! More

Wonderful staff and service. We love this place. We are on our fourth Kia. Always happy with my service at this dealer ship. Love Rusty Wallace Kia. staff and service. We love this place. We are on our fourth Kia. Always happy with my service at this dealer ship. Love Rusty Wallace Kia. More

Great Customer Service Incredible customer service keeps me coming back to Rusty Wallace KIA Alcoa Highway every time. Very personable, yet professional and efficient; excel Incredible customer service keeps me coming back to Rusty Wallace KIA Alcoa Highway every time. Very personable, yet professional and efficient; excellent work as well! More

Great Service We brought our Sorento in for a computer upgrade. We were greeted within minutes and directed to the waiting room. We were told about how long it wo We brought our Sorento in for a computer upgrade. We were greeted within minutes and directed to the waiting room. We were told about how long it would take (it was right on). After the upgrade we were told what was checked and the status and we were off. Again, A-1 Service. p.s. we bought a 2015 Sorento and a 2015 Soul both with excellent Sales Service as well. More

Fast Emergency Service! I was at the doctor and the car would not start. A friend came and jumped the car off and said drive to Kia without turning off the motor. I pulled ri I was at the doctor and the car would not start. A friend came and jumped the car off and said drive to Kia without turning off the motor. I pulled right in to the service desk leaving the car running and the service man was right at my door to ask my needs. I told him about the jump and asked should i leave the car on for him and he said yes. so I told him the mileage and got out of the car. I told him I was passed due for an oil change and since it was an unexpected trip, I had left my coupon card from the mail at home. He gave me a new battery estimate also and we waited in the waiting room in comfortable chairs watching tv and eating the free chips and colas. This was nice because I had not even eaten yet and it was after two. He came in 20 minutes later having gotten the testing done and told us the total and asked if i needed a ride to get money from the bank (I told him I wasn't sure when i came in). But I said I think between cash and credit card, we can swing it without an extra trip. The wait was very pleasant and comfortable especially with the free refreshments. It took about an hour after he spoke to us which is what he had predicted. He even replaced a lightbulb I did not know was out in the tail lights. It was an unexpected emergency but they got it done fast and my car was working perfectly again in time to get to my next appointment. He even found a coupon for me that made it cheaper on the oil change. Great experience!!! More

10/10 recommended Everyone is really friendly and they have a nice waiting area for customers. Plus FREE drinks & snacks who doesn’t love free stuff? Overall great ex Everyone is really friendly and they have a nice waiting area for customers. Plus FREE drinks & snacks who doesn’t love free stuff? Overall great experience wouldn’t trust anyone else with my vehicle. More

Initial service on new vehicle Had the first service (oil change, tire rotation etc). Very courteous service personnel. I had to wait a while but I didn’t have an appointment, just Had the first service (oil change, tire rotation etc). Very courteous service personnel. I had to wait a while but I didn’t have an appointment, just stopped by to make appointment and they worked me in. Even washed it for me. More

Always Top Notch! I love and appreciate that, even when I don't have an appointment, I'm greeted with a smile, listened to attentively, and treated kindly, not just as I love and appreciate that, even when I don't have an appointment, I'm greeted with a smile, listened to attentively, and treated kindly, not just as another customer. I Love My KIA (my 3rd), and I love 'my' dealership and their staff! More

Unable to be competent As i have discussed with the service manager, when a service is offered by a company they should be able to follow through and not lie to cover up inc As i have discussed with the service manager, when a service is offered by a company they should be able to follow through and not lie to cover up incompetence. I requested a pick up after dropping my car off and the service was over an hour late from my request. Also as i phoned the company over and over i was informed that they were on the way and have to come to find out it was all false. I will actually never return to this dealership again. More