Rusty Wallace Kia Alcoa - Service Center

Good service Everyone was super nice and seemed to really want to help with my issues. They were informative, helpful, and I don’t mind at all driving to Alcoa to Everyone was super nice and seemed to really want to help with my issues. They were informative, helpful, and I don’t mind at all driving to Alcoa to get service at this service center, especially since there are other places much closer. More

Scheduled an appointment and returned on time Great team, explained everything, and I appreciate the professionalism of the service team. Everything went on time and as scheduled, which was impre Great team, explained everything, and I appreciate the professionalism of the service team. Everything went on time and as scheduled, which was impressive given the number of customers that showed up. More

Oil change and had to order abtaik light assembly Oil change for my 2015 Kia Optima plus I had to order a tail light assembly it was explained well and said it would be about a couple of days! Oil change for my 2015 Kia Optima plus I had to order a tail light assembly it was explained well and said it would be about a couple of days! More

Great customer service Jenna provided me great customer service called me and kept me updated on everything that was going on She probably provided the best customer service Jenna provided me great customer service called me and kept me updated on everything that was going on She probably provided the best customer service I've had at any dealership More

Excellent Customer Service This KIA dealership is awesome! From sales to service they are top notch! Jenna was so nice and helpful! The service center was very efficient and had This KIA dealership is awesome! From sales to service they are top notch! Jenna was so nice and helpful! The service center was very efficient and had my car done in a reasonable amount of time and called me when service was complete. More

Gotter done Kia on Alcoa Highway is the dealership that vehicle owners need to come get there vehicles serviced the service is top quality the atmosphere is frien Kia on Alcoa Highway is the dealership that vehicle owners need to come get there vehicles serviced the service is top quality the atmosphere is friendly clean and prompt service thumbs up to kia on Alcoa Highway More

Worked me in on a busy day! My battery needed replacing. They worked me in, same day, and gave service with a smile! The customer service keeps me coming back and referring fami My battery needed replacing. They worked me in, same day, and gave service with a smile! The customer service keeps me coming back and referring family and friends. More

Best I’ve ever had Great people. Great service. Catered to my every need. Duane was great. 10/10 would recommend. Love the drinks and snacks. My kid loved the ipad Great people. Great service. Catered to my every need. Duane was great. 10/10 would recommend. Love the drinks and snacks. My kid loved the ipad More

Ac flush and recharge Every one that I encountered was very friendly and professional! Somebody also called me to ask if it was okay that they proceed with repairs after th Every one that I encountered was very friendly and professional! Somebody also called me to ask if it was okay that they proceed with repairs after they diagnosed the issue. More

I will never purchase a Kia again!!!! After my Kia shut off doing 70 down the interstate and almost kill myself and my family I would never recommend a Kia to anyone!!they had to replace m After my Kia shut off doing 70 down the interstate and almost kill myself and my family I would never recommend a Kia to anyone!!they had to replace my engine and it took almost a month and it wasn’t a new engine but a rebuilt one! Then they had the nerve to tell me my battery was dead from sitting waiting for them to put the engine in and I had to pay 200 dollars for a new battery. When it had been serviced the month before and it was fine. Then they gave my suv back to me with bird crap all over it so now I did not like my visit to Rusty Wallace Kia. More