Rusty Wallace Kia Alcoa - Service Center

Good quality Had problems with Parkside Kia decided to go to another dealer Recall back ordered have not had air bags for 6 months Paarkside waisted my time sett Had problems with Parkside Kia decided to go to another dealer Recall back ordered have not had air bags for 6 months Paarkside waisted my time setting up appointments when they didn’t have the parts More

Great Experience I have no complaints for the service that I needed. Just an oil change, but they check to make sure everything else is good too. I have no complaints for the service that I needed. Just an oil change, but they check to make sure everything else is good too. More

Oil change/ Recall update The employees were pleasant and helpful. Kept me informed on what needed done with my vehicle. Was there double the time they estimated even after I h The employees were pleasant and helpful. Kept me informed on what needed done with my vehicle. Was there double the time they estimated even after I had a set appointment time. My car sat for at least 30-40 minutes past my scheduled appointment time before it was even taken into the garage to be looked at. More

Jenna rocks Fast turn around and Jenna Mayes insisted on going out in the pouring rain to get my car. I just need some coupons next time. Fast turn around and Jenna Mayes insisted on going out in the pouring rain to get my car. I just need some coupons next time. More

Headlight My headlight was going through bulbs like crazy. The small shop I normally go to recommended I contact the dealer but I kept putting it off because I My headlight was going through bulbs like crazy. The small shop I normally go to recommended I contact the dealer but I kept putting it off because I anticipated it being a headache. I bought my vehicle used so it never occurred to me that Kia would honor any warranties or recalls. I was very pleasantly surprised when I did call! My headlight was fixed at no charge and a few other things were checked and fixed if needed due to recall/warranty! Paperwork was quick and easy, a loaner was available for me to use, soda and water was in the waiting room, AND they washed my car! I’m a very happy camper! More

Exceptional customer service This is my second Optima. I only trust KIA’s service department to change the oil. They check everything and never try to sell something that I don’t This is my second Optima. I only trust KIA’s service department to change the oil. They check everything and never try to sell something that I don’t need. More

Great Execelen service fast good on time very good people very very nice and friendly good pleace for take you car i got my car fix the same day Execelen service fast good on time very good people very very nice and friendly good pleace for take you car i got my car fix the same day More

Great Service and employees I came in for a wheel alignment and when I scheduled my appointment they told me I had a recall and they would.take care if that when I came in. The d I came in for a wheel alignment and when I scheduled my appointment they told me I had a recall and they would.take care if that when I came in. The day of.my appointment they asked if I wanted to wait and I did there was free coffee and drinks. An hour later I was done. Great experience. More

AC evaluation My wife had an appointment at 8:45. Had to wait over an hour for car to get into shop! You guys do a nice job once seen but you should probably space My wife had an appointment at 8:45. Had to wait over an hour for car to get into shop! You guys do a nice job once seen but you should probably space out appointments better so you aren’t upsetting your customers! More

One stop shop, got my windows tinted while having ECP. While having ECP applied to my new Kia, they were kind enough to have a guy to come in tiny my windows while it was there, saved me time and trip. While having ECP applied to my new Kia, they were kind enough to have a guy to come in tiny my windows while it was there, saved me time and trip. More