Rusty Wallace Kia Alcoa - Service Center

Engine replacement The staff was very honest from the beginning and very accommodating as far as getting me a loaner car. Matt helped tremendously when I was dealing wit The staff was very honest from the beginning and very accommodating as far as getting me a loaner car. Matt helped tremendously when I was dealing with enterprise. I spoke with Chris over the phone some and he was always very helpful. I never spoke to Jenna on the phone, but while at the dealership, she was very professional, knowledgeable, and friendly. More

Great Everyone was great and I was treated with respect. They went above and beyond the scope of work. They even got me a car to use while mine was being fi Everyone was great and I was treated with respect. They went above and beyond the scope of work. They even got me a car to use while mine was being fixed. More

Awesome The service department always tears me awesome. Always do what I ask of them. Will always use this Kia service department. Lance and Matt are always The service department always tears me awesome. Always do what I ask of them. Will always use this Kia service department. Lance and Matt are always very helpful and with a positive attitude. More

Emergency Services punctured a tire. They worked me in to a fully scheduled day. Gave a loaner to pick up my granddaughter from school. Checked to make sure new tire was punctured a tire. They worked me in to a fully scheduled day. Gave a loaner to pick up my granddaughter from school. Checked to make sure new tire was under warranty. Very happy customer More

Good quality service Good friendly service nice waiting room with drinks snack machines and bathrooms got me in without an appointment fast service appreciate the help tha Good friendly service nice waiting room with drinks snack machines and bathrooms got me in without an appointment fast service appreciate the help thank you More

service for a recall The service was friendly quick and efficient. The service personnel had my car washed and did a 5 point service check in the time she said it would t The service was friendly quick and efficient. The service personnel had my car washed and did a 5 point service check in the time she said it would take. Thanks More

Awesome Service Chris was great, oil change in 20 minutes. Little costly for just an oil change. Thought $30, but it was $46. I'd go again just for the quickness an Chris was great, oil change in 20 minutes. Little costly for just an oil change. Thought $30, but it was $46. I'd go again just for the quickness and service. More

Terrible place to do business The first oil change we had done took a little over 3 hours while we waited!! This last oil change we made sure to tell them we needed to leave by 2: The first oil change we had done took a little over 3 hours while we waited!! This last oil change we made sure to tell them we needed to leave by 2:30 pm and were told that would not be a problem. Our appointment time was 1:00 pm. At 2:30 our suv still had not even been pulled into the building!!! In the future we will make plans to see what other dealerships are around the area. I get my oil changed in my truck for $30 and out the door in 25/30 minutes. You charge $47 and the service is terrible and the wait time is 3 hours???? More

Good service, good people I had to bring my vehicle in for a recall and had never been to this location. I got lost and was 25 mins. late for my appointment. Service told me "n I had to bring my vehicle in for a recall and had never been to this location. I got lost and was 25 mins. late for my appointment. Service told me "no problem" and did the work anyway Nice waiting room with.comfortable furniture's and and free drinks & snacks. I'll definitely take my car back there again if I need service More

Good Service Was in and out quickly. Staff in the garage are very friendly and helpful. Waiting area is nice and immaculate. The car wash is an extra plus that I r Was in and out quickly. Staff in the garage are very friendly and helpful. Waiting area is nice and immaculate. The car wash is an extra plus that I really like. More