Rusty Wallace Kia Alcoa - Service Center

Easy and unstressful This is the only place I would bring my Kia, great service and inexpensive most of the time. Great customer service and very friendly service writers This is the only place I would bring my Kia, great service and inexpensive most of the time. Great customer service and very friendly service writers. More

Customer service This was the best experience I’ve had with getting an oil change there. Lance is great, very professional and kept me informed as well as giving me pr This was the best experience I’ve had with getting an oil change there. Lance is great, very professional and kept me informed as well as giving me prices on upcoming services I need. More

Recall service Went in for recall on my catalytic converter, which they fixed and also took care of a second recall, both in less than an hour. Waiting room jad free Went in for recall on my catalytic converter, which they fixed and also took care of a second recall, both in less than an hour. Waiting room jad free coffee,sodas,newspaper and television.Fantastic customer service More

Good experience Service person personable and knowledgeable, wait time was as promised, wait area was clean and had fresh coffee and vending machines as well as free Service person personable and knowledgeable, wait time was as promised, wait area was clean and had fresh coffee and vending machines as well as free WiFi. More

No loaner cars otherwise fine Good service. Took me with no appointment. Didn’t have loaner cars and didn’t offer transportation to work. Otherwise the service was very good. Good service. Took me with no appointment. Didn’t have loaner cars and didn’t offer transportation to work. Otherwise the service was very good. More

I always get my car serviced here I had a 9:00 appointment and waited 10 minutes before anyone greeted me, there were at least 4 cars ahead of me trying to check in. For an oil change I had a 9:00 appointment and waited 10 minutes before anyone greeted me, there were at least 4 cars ahead of me trying to check in. For an oil change with the works, one tire that needs nitrogen and to check on a rattling noise (Drive belt) I waited 2 1/2 hours. I have always had good service here but the wait time was unusually long this time. More

Oil change and tire rotation They worked us in on a Saturday and the job was completed within the hour. I can’t ask for much more. Jenna was courteous and very friendly. They worked us in on a Saturday and the job was completed within the hour. I can’t ask for much more. Jenna was courteous and very friendly. More

BRAVO I dropped of my vehicle to have a replacement installed. Jenna offered customer service with a smile and contacted me letting me know what services wo I dropped of my vehicle to have a replacement installed. Jenna offered customer service with a smile and contacted me letting me know what services would be done and how much it would cost. I picked my vehicle up and to my surprise it had been freshly washed, vacuumed and smelled lemony fresh. Thank you, Matt, for leading your team with integrity and excellence in customer service! More

Recall service While my total experience was good as always with this service center I do have a couple complaints. I scheduled my appoint a week ahead of time for While my total experience was good as always with this service center I do have a couple complaints. I scheduled my appoint a week ahead of time for 8am, so I could get in and get out. I arrived at 7:43am and no one else was there, I pulled into one of the open parking spaces to wait. During my wait 4 other cars pulled in, but pulled into the area in front of the service bay door. When the staff arrived at 8:00am, I was told those 4 cats would be seen first. I would assume there were other 8am appointments scheduled, but why schedule if the order of arrival is considered over appointment time(one customer did not even have an appointment). Furthermore, when I scheduled the appointment, I received no instructions about where to park my vehicle. My other concern is regarding the recall parts. As mentioned I scheduled my appointment a week ahead of time and specifically schedule it for the recall but.....I have to return next week to finish the recall service because they did not have the appropriate parts in stock.. My total time there was not to long, I had expected an hour to two hours. I have never experienced this inconsistency at Rusty Wallace Kia before More

kia recalls They were helpful and great to work with in the service department. Took care of all the recalls and also did a 20 point check. Shown me the results. They were helpful and great to work with in the service department. Took care of all the recalls and also did a 20 point check. Shown me the results. More