Rusty Wallace Kia Alcoa - Service Center

New Wipers I came back from my recent visit last week to get my defective wiper replaced. The new wiper on the driver side smeared. The technician agreed that th I came back from my recent visit last week to get my defective wiper replaced. The new wiper on the driver side smeared. The technician agreed that the previous wiper was defective. More

Terrible experience I came in because my trunk latch broke while shopping in Knoxville. Stopped by and asked if they could look at it and their response was it will take I came in because my trunk latch broke while shopping in Knoxville. Stopped by and asked if they could look at it and their response was it will take about 45 minutes so I asked if I could just leave it because I had another appointment and couldn’t wait. They said we don’t have any loaner vehicles. So I would just have to bring it back. I stated I didn’t want to drive around all weekend with my trunk tied down with a string. Not only that bad storms were coming and I didn’t want it to get wet. They also said if I would have made an appointment they could give me a loaner. I stated I didn’t expect my trunk latch to break or I would have made an appointment. I stated I wanted to see the manager and they sent out a guy and after talking with him he said there is not really anything he could do and then I got upset and stated well I’ve bought 3 cars here and wouldn’t buy any more. He said no need to get upset he is only a salesman and I said well why did you come out I wanted to see the manager. I just sated fine I’m leaving and will never be back and he asked me to hold on a minute. He finally came back and said we have a loaner now.... really so I had to get upset and threaten never to come back before I could get help. Not the first time I had problems with service center or this vehicle at your dealership. Very disappointed customer!!. More

Expeditious and efficient No wait. They were ready for me at my appointment time. Loaner car made my day continue productively. Very friendly people...work completed on time . No wait. They were ready for me at my appointment time. Loaner car made my day continue productively. Very friendly people...work completed on time . More

Buff/wax When we purchased our Sedona there were a few scratches and dents. Rusty Wallace KIA was kind enough to offer to buff the van and have the dents pulle When we purchased our Sedona there were a few scratches and dents. Rusty Wallace KIA was kind enough to offer to buff the van and have the dents pulled. It took less than a day and looks brand new. More

Basic service, not exceptional. Made 10:30 appt. online, arrived at 10:20, left at 11:45. Oil change, cabin & air filters changed, tires rotated, 5 pt inspection. Car was finished & Made 10:30 appt. online, arrived at 10:20, left at 11:45. Oil change, cabin & air filters changed, tires rotated, 5 pt inspection. Car was finished & parked outside of waiting area awhile. Waited to be notified paperwork was ready. Never happened. Finally went to pay stood waiting 10-15 mins. while both men were on phones. Still waiting when another car pulled in & the man was helped immediately. Car wasn't washed or vacuumed.(not sure if that's still offered here) Nothing really bad, just received better customer service at Evans Kia in Ga while husband worked in the area the last yr & half. More

Set back on communication In the recent months when calling you cant get through to the Service Department. 11 times in 2 days no answers. They need more help. In the recent months when calling you cant get through to the Service Department. 11 times in 2 days no answers. They need more help. More

Wait time The wait time takes longer than they say. Also estimated brake ware on a Thursday to be 10 on rear brakes and on the following Tuesday it is 8. The ve The wait time takes longer than they say. Also estimated brake ware on a Thursday to be 10 on rear brakes and on the following Tuesday it is 8. The vehicle is less than 4 months old. How can that be. More

Oil change and recommendations were completed in a timely and efficient manner. The employees were helpful and very friendly. I would highly recommend the servi and recommendations were completed in a timely and efficient manner. The employees were helpful and very friendly. I would highly recommend the service department. More

Great First Experience Jenna was very busy, but seemed to have it all under control. She was very friendly. knowledgeable, friendly and pleasant. I was also impressed by h Jenna was very busy, but seemed to have it all under control. She was very friendly. knowledgeable, friendly and pleasant. I was also impressed by how clean the service center was. More