Rusty Wallace Kia Alcoa - Service Center

Good stuff as usual! There was a new man there who's name I can't reccall and it appears as though he is being trained to the same high standard I have come to expect from There was a new man there who's name I can't reccall and it appears as though he is being trained to the same high standard I have come to expect from RW Kia of Alcoa. More

Recall The employees at Rusty Wallace Kia are always kind and attentive. They do not keep you waiting and are Always willing to answer any questions. The employees at Rusty Wallace Kia are always kind and attentive. They do not keep you waiting and are Always willing to answer any questions. More

Excellent customer service! From the minute I pulled into the service area, I was greeted and asked what I needed done. It was a routine oil change and although I didn’t have an From the minute I pulled into the service area, I was greeted and asked what I needed done. It was a routine oil change and although I didn’t have an appointment and they were very busy, they got me in and out as quickly as they could. They informed me they were short 2 mechanics that day, but they would take care of me as quick as they could. They provided free drinks and snacks in the waiting area, which is nice to have while waiting. They take care of their customers! More

Love My KIA!!! 3rd Kia, 14 years and counting with Rusty Wallace, Alcoa. From Sales to Service, I always know I'll be leaving happy. Family members and my best frien 3rd Kia, 14 years and counting with Rusty Wallace, Alcoa. From Sales to Service, I always know I'll be leaving happy. Family members and my best friend now drive a Kia. They have driven, and been a passenger in mine through the years. They have heard me talk about how I'm treated at the dealership. They have been able to see on their own why I LOVE MY KIA!!! More

The service was very good The service was great. I love the ideal my oil change can be done by my dealership on saturday. The friendly people to wait on you The service was great. I love the ideal my oil change can be done by my dealership on saturday. The friendly people to wait on you More

Professional, courteous service I was greeted immediately when I got out of my car. Paper work was completed. Lance Mays Polite and courteous. Car work completed on time. I was greeted immediately when I got out of my car. Paper work was completed. Lance Mays Polite and courteous. Car work completed on time. More

Awesome Service Jenna was amazing! She helped me right away and I was out of there in an hour. She was professional, courteous, and attentive. I was even able to get Jenna was amazing! She helped me right away and I was out of there in an hour. She was professional, courteous, and attentive. I was even able to get my software update! Thanks Rusty Wallace for a great experience and I hope Jenna goes far with you all she deserves it. More

Great service Always great service and they are friendly and always help anyway they can to make sure what I am having done to my Kia Sorento is done well and in a Always great service and they are friendly and always help anyway they can to make sure what I am having done to my Kia Sorento is done well and in a timely manner willing to help to make my experience good Everytime More

Fast and friendly. We had our engine replaced under warranty. The job was completed quickly & thoroughly. Chris was very polite and respectful as the service department We had our engine replaced under warranty. The job was completed quickly & thoroughly. Chris was very polite and respectful as the service department always is. Thanks for a great job. More

Fix a problem created by another dealer Jenna took care of me and my car. The dealer in Indianapolis replaced my USB .org and took care of 2 recalls. It seems they neglected to properly repl Jenna took care of me and my car. The dealer in Indianapolis replaced my USB .org and took care of 2 recalls. It seems they neglected to properly replace the cover to the side of the engine and the malfunctioning seal was leaking oil. I was renting a cabin an hour away in Gatlinburg- notclise. Jenna arranged a loaner for the week, until I could come back on my way home. I was very impressed with Jenna- she was professional, knowledgeable, and friendly, a great combination of traits! I appreciate the help I received after dropping in without any appointment. I highly recommend Rusty Wallace Kia! More