Rusty Wallace Kia Alcoa - Service Center

Great!! This is always such a great place to visit. People are always very nice and very very courteous!! This will always be my dealership for service! This is always such a great place to visit. People are always very nice and very very courteous!! This will always be my dealership for service! More

Friendly, fast, and thorough I appreciate fast service with a smile. I came in and waited for my vehicle to be serviced. The staff was friendly, the waiting room was clean and i I appreciate fast service with a smile. I came in and waited for my vehicle to be serviced. The staff was friendly, the waiting room was clean and inviting. I love Rusty Wallace in Alcoa and refer friends and family on a. Regular basis. Thank you More

Extremely helpful and completed as promised Went in to see whether or not my KIA had factory installed tow package. Checked for free and advised how we could make it as if factory installed. Or Went in to see whether or not my KIA had factory installed tow package. Checked for free and advised how we could make it as if factory installed. Ordered supplies and set up installation as predicted. They even topped off my fluids. The free loaner car was appreciated so I could return to my disabled husband instead of waiting for the 3 hour work completion. Estimated 3 hours for the job and received the call at 3 hours almost to the minute. More

Exceptional customer service Service reps are knowledgeable, and will spend the extra time to go over the service that was completed. The service area is customer friendly and cl Service reps are knowledgeable, and will spend the extra time to go over the service that was completed. The service area is customer friendly and clean. More

Awesome service Quick, friendly service, explained everything, gave time limit and beat the time , best dealership ever I would definitely recommend to a friend, othe Quick, friendly service, explained everything, gave time limit and beat the time , best dealership ever I would definitely recommend to a friend, other family members have kia and love everything about them More

Great service We always use rusty Wallace Kia in Alcoa for all of our Kia needs! Dealership and service department are excellent to work with. we will continue to u We always use rusty Wallace Kia in Alcoa for all of our Kia needs! Dealership and service department are excellent to work with. we will continue to use Rusty Wallace Kia in the future! More

As always when dealing with Rusty Wallace Kia great The sales and service departments do a great job you feel like family. Matt Fisher is a great service manager. They take care of everything so you’re The sales and service departments do a great job you feel like family. Matt Fisher is a great service manager. They take care of everything so you’re in and out quickly More

All service needs were addressed. Brought my car in for regular maintance.Got the inspection oil changed and tires rolated at a real good price.Also got the safety recall addressed.I w Brought my car in for regular maintance.Got the inspection oil changed and tires rolated at a real good price.Also got the safety recall addressed.I was concerned about a possible hit from the front of my car and was told of my options.Do to the inspection I had new brakes put on.Also my car was washed and vaccumed in a timely fashion.Chris Palumbo was very nice and curious.Free snacks were great. More

Great customer service!! Always a pleasure to take my car to get it serviced at Rusty Wallace. Jenna Mayes was so informative and kept me in the loop of anything they found th Always a pleasure to take my car to get it serviced at Rusty Wallace. Jenna Mayes was so informative and kept me in the loop of anything they found they needed to be replaced or repaired. She let me know an approximate time it would take and she was correct! More

Excellent Service Upon arriving, was greeted with a smile.I was shown where waiting area was and it was clean and comfortable, had complimentary drinks/snacks. I was ke Upon arriving, was greeted with a smile.I was shown where waiting area was and it was clean and comfortable, had complimentary drinks/snacks. I was kept updated on progress of my car by Chris who was friendly and knowledgeable and answered my questions. For amount of work, the wait was not as long as I had anticipated. My car feels like a whole new car. Very pleased. More