Rusty Wallace Kia Alcoa - Service Center

Friendly and clean cozy break aera Place was clean and everyone friendly informative nice break area was greatful for free car wash and it was a good wash easy find location Place was clean and everyone friendly informative nice break area was greatful for free car wash and it was a good wash easy find location More

Not Sure I Can Trust Them (1) Getting a Service Writer to return a call has never happened in nearly 3 years. (2) My 2017 Optima has approximately 12,700 miles on it and has (1) Getting a Service Writer to return a call has never happened in nearly 3 years. (2) My 2017 Optima has approximately 12,700 miles on it and has spent most of its life locked in a garage. It is significantly ahead of the Kia Maintenance Schedule so I appreciate being told that my air and cabin filters need to be changed and also I need to have a very, very expensive fuel additive. Eliminating these items reduced the bill in half. (3) The industry “preferred “ tire rotation method is to “X” the wheels. When I asked the Service Writer about this he told me that your practice is to rotate the wheels front to back and back to front. I had marked the wheels on one side, which is how I knew that the industry preferred method was not used. (4). My last surprise was with my tire pressure. After rolling less than 100 yards in the Rusty Wallace parking lot / Service Dept entrance my tire pressure display on the dash came up and indicated that all four tires were well over the pressure marked on the service check list. I did stop and manually checked the tires with a new digital gage and an old fashioned pneumatic gage. All three checks were consistent showing 1 tire @ 36 psi, 1 @ 37 psi and 2 @ 38 psi. More

Excellent service, done right the first time! Though my visit was essentially, just for an oil change, every aspect of it was done efficiently and like clock work! I needed new wipers, those were Though my visit was essentially, just for an oil change, every aspect of it was done efficiently and like clock work! I needed new wipers, those were installed quickly, I had a battery issue, and that was checked quickly and found to be fine. The wait time was just right and the waiting facility was clean, smelled fresh and had an ample supply of refreshments, and food available. I work in a fast paced business, so time is definitely important to me, and so each time I convey that to the person, in this case Chris Palumbo, I am understood completely, and my service visit is adhered to without any hiccups. I am exceptionally close to paying off my car, and have already decided to "stick with this brand, and definitely with this Dealer!" Excellent work Rusty Wallace! More

Excellent, friendly, and timely service. I pulled into the service center, and in less than 5 minutes they took my vehicle. I needed a new tire and alignment checked due to concern of damage I pulled into the service center, and in less than 5 minutes they took my vehicle. I needed a new tire and alignment checked due to concern of damage from hitting a pothole. The rep kept communication with me through the process as to what needed done, and kept me up on progress when service was performed. Genuinely friendly as well. Glad we got our Kia from you and we appreciate your staff at the service center. More

Great service friendly people didnt try to sale you anything you didnt really need car was clean price was great for service done see you so service friendly people didnt try to sale you anything you didnt really need car was clean price was great for service done see you so More

Very good Everyone was so nice. And keep you inform of how long it would be. The service was good they even offer you drinks for you wait Everyone was so nice. And keep you inform of how long it would be. The service was good they even offer you drinks for you wait More

Prompt and Courteous Always a great experience - planning ahead a few days helped secure a loaner car so I could still enjoy my Saturday. While the primary issue isn’t res Always a great experience - planning ahead a few days helped secure a loaner car so I could still enjoy my Saturday. While the primary issue isn’t resolved, the team has a plan and will work with me over the next 5000 miles to conduct a test and get it resolved. More

Having my car serviced Had to have my regular oil change and the young lady that helped me was so friendly and helpful. Explained now and future service and specials being r Had to have my regular oil change and the young lady that helped me was so friendly and helpful. Explained now and future service and specials being ran which were great which I took advantage of. More

Fast and friendly Brought my 2015 sorento in for warranty work. Chris Palumbo took care of us every step of the way. Would recommend you take your kia here for any serv Brought my 2015 sorento in for warranty work. Chris Palumbo took care of us every step of the way. Would recommend you take your kia here for any service needs More

Great Service I was given an estimated time for the service to be completed. The estimate was on the money.. A detailed description of what work was done -- Grea I was given an estimated time for the service to be completed. The estimate was on the money.. A detailed description of what work was done -- Great Experience. More