Rusty Wallace Kia Alcoa - Service Center

Very good Everyone at this location was very polite and informative, answered all of my questions and they were very helpful. Also they worked quickly and effic Everyone at this location was very polite and informative, answered all of my questions and they were very helpful. Also they worked quickly and efficiently while still providing very good service! More

Service The service was fast and people were friendly. I like the fact that u can see the mechanic working on the car. Price was a little high. The service was fast and people were friendly. I like the fact that u can see the mechanic working on the car. Price was a little high. More

Great service. Very friendly and professional. Got oil change, back wipers, air filter and rear wiper blades and complimentary car wash was done in a timely manner. Very friendly and professional. Got oil change, back wipers, air filter and rear wiper blades and complimentary car wash was done in a timely manner. More

Vehicle knowledge plus Service adviser wow, technician was awesome. I had very bad service constantly from Franklin Tennessee Kia. They lied from the sales person, the servi Service adviser wow, technician was awesome. I had very bad service constantly from Franklin Tennessee Kia. They lied from the sales person, the service advisers and the mechanics. Rusty Wallace Kia fixed the problems as well as helped us regain confidence with KIA. Rusty Wallace in Alcoa should be commended for there excellent work. I would be delighted to buy again but, it will be from Rusty Wallace KIA in Alcoa Tennessee. GREAT JOB! More

Recall Visit This dealership and it's shop continues to amaze me. Many Dealerships and shops seem to forget you after a while but this one hasn't so far. It's been This dealership and it's shop continues to amaze me. Many Dealerships and shops seem to forget you after a while but this one hasn't so far. It's been one year since my purchase and each trip back for service and/or recall has been handled the same, professionally, friendly, and courteous. More

Oil Change and Warranty Repair This was a quick and easy visit. Jenna was extremely helpful and friendly. They had a loaner ready and made the transition smooth. I would highly reco This was a quick and easy visit. Jenna was extremely helpful and friendly. They had a loaner ready and made the transition smooth. I would highly recommend coming back. More

Great and courteous Rusty Wallace is fantastic. Everyone that I have dealt with are fantastic!! Friendly and courteous willing to work things in and take a look at and a Rusty Wallace is fantastic. Everyone that I have dealt with are fantastic!! Friendly and courteous willing to work things in and take a look at and absolutely wonderful More

Oil change When I called she was nice & helpful. When I showed up she was efficient & kind. The over all experience was nice for having an oil change done. When I called she was nice & helpful. When I showed up she was efficient & kind. The over all experience was nice for having an oil change done. More

Great service but takes too long. We have been beyond impressed with the customer service here. Always polite, and patient! Only frustrating part, takes too long. We had an appointment We have been beyond impressed with the customer service here. Always polite, and patient! Only frustrating part, takes too long. We had an appointment and they told us it was take no more than 45 minutes. At one hour and and 30 minutes they came out and said 5 more minutes. It was really another 45 minutes. More

Very nice This was my first time using Kia of Alcoa service center. Everyone was nice to me and they got me in and out in a timely fashion. No high pressure sa This was my first time using Kia of Alcoa service center. Everyone was nice to me and they got me in and out in a timely fashion. No high pressure sales to do any unwanted maintenance. I’ll go back. More