Rusty Wallace Kia Alcoa - Service Center

Great Service Only went in for an Oil change and they told me about recalls and corrected them during this appt so I would not have to make another trip for the ser Only went in for an Oil change and they told me about recalls and corrected them during this appt so I would not have to make another trip for the service. More

A great service. I had a great service done on my Sorento. I do think the oil change is a little steep in price.Will use them again. I had a great service done on my Sorento. I do think the oil change is a little steep in price.Will use them again. More

Misleading Info Called to tell us we needed new brakes that they were metal on metal. Not one squeaking sound has come from the brakes. Then proceed to tell us that t Called to tell us we needed new brakes that they were metal on metal. Not one squeaking sound has come from the brakes. Then proceed to tell us that the breakware indicator was gone then acknowledged that they didn’t have breakwear indicators to begin with. Was doing everything he could to make sell. They probably should be changed due to the millage but there’s no reason to lie to make a sell. More

Didn't sweep car out Long wait.1.5 wait. Employees very friendly, curtious. Car wasn't swept out, for the price charged. My man is on hospice to long a wait. He didn't wan Long wait.1.5 wait. Employees very friendly, curtious. Car wasn't swept out, for the price charged. My man is on hospice to long a wait. He didn't want me coming by myself. More

I came in for an oil change and new front wipers. I didnt have an appointment but they got me in. As fast as they could. I also asked for help with my bluetooth and also got that to work ad well. I didnt have an appointment but they got me in. As fast as they could. I also asked for help with my bluetooth and also got that to work ad well. More

Recall work Very friendly staff. Clean waiting area with tv and charging stations and drinks. Pleasant and comfortable. Fast service. Even washed my car which Very friendly staff. Clean waiting area with tv and charging stations and drinks. Pleasant and comfortable. Fast service. Even washed my car which was unexpected. More

PEACE OF MIND My second oil change and tire rotation at Rusty Wallace KIA was another great experience ! JENNA that greeted me and checked me out was awesome and ma My second oil change and tire rotation at Rusty Wallace KIA was another great experience ! JENNA that greeted me and checked me out was awesome and made me comfortable ! While in the waiting area there was a gentleman that worked there and asked me and another felllow waiting if we were comfortable and if we needed anything....... GREAT CARE AND CONCERN AND CUSTOMER SERVICE ! Look forward to my time there again ! My son will be looking to trade cars and this dealership will be his first stop !!!!! THANK YOU RUSTY WALLACE KIA ALCOA HIGHWAY More

Superb customer experience Service staff is always friendly and professional, with a pleasant ATMOS and warm coffee in the waiting area. Clear explanation of what was done to my Service staff is always friendly and professional, with a pleasant ATMOS and warm coffee in the waiting area. Clear explanation of what was done to my vehicle. More

Pleasant experience I didn’t have an appointment to get my oil changed and had to be worked in. Not a long wait and the service manager gave me updates and I got a free c I didn’t have an appointment to get my oil changed and had to be worked in. Not a long wait and the service manager gave me updates and I got a free car wash! More

Excellent service The dealership is very friendly, efficient and provides great service. Matt and Jenna were knowledgeable and very helpful to explain what the mechani The dealership is very friendly, efficient and provides great service. Matt and Jenna were knowledgeable and very helpful to explain what the mechanics did and checked and what my Kia might need in the future. I appreciated there professionalism. More