Rusty Wallace Kia Alcoa - Service Center

Always good This visit was completed more quickly than expected. The work was done as required, the car was washed, the staff was friendly and helpful. There is This visit was completed more quickly than expected. The work was done as required, the car was washed, the staff was friendly and helpful. There is not much more I could ask of them. Thanks, Rusty Wallace Kia on Alcoa Hwy. More

Very well done Very fast and informative Not happy to return for 3 screws for door not in stock Very friendly Timely calls for updates Easy loaner program Very fast and informative Not happy to return for 3 screws for door not in stock Very friendly Timely calls for updates Easy loaner program More

Great service. Received a recall on our KIA Sorento. Computer update. They told us it would take an hour. We were in and out in 35 minuets. Great service department. Received a recall on our KIA Sorento. Computer update. They told us it would take an hour. We were in and out in 35 minuets. Great service department. More

Unexpected. Due to bad solenoid on remote starter and back order, finally completed. Under impression that would be ablle to use same Key to start remote starter Due to bad solenoid on remote starter and back order, finally completed. Under impression that would be ablle to use same Key to start remote starter. When picking up car informed that i would have a separate remote. Labor cost excessive. Staff is always friendly. More

First oil change for new car First oil change service for new car .. Appointment went smooth and no issues ..Took advantage of rotation deal .. And Christopher Nunley answered que First oil change service for new car .. Appointment went smooth and no issues ..Took advantage of rotation deal .. And Christopher Nunley answered questions I had about upcoming services More

Routine oil change Great customer service. Everyone was very nice and welcoming. The oil change did not take long, and I was offered a complimentary car wash as well. Th Great customer service. Everyone was very nice and welcoming. The oil change did not take long, and I was offered a complimentary car wash as well. The waiting room was comfortable and had beverages offered. More

Great customer service Very fast and efficient. Only thing was I didn’t know where to go once I got to the service area. Otherwise great experience. Would highly recommend. Very fast and efficient. Only thing was I didn’t know where to go once I got to the service area. Otherwise great experience. Would highly recommend. More

Replace computer I had very good service. Would recommend Rusty Wallace to everyone this service was under warranty . The service dept. was very helpful in getting my I had very good service. Would recommend Rusty Wallace to everyone this service was under warranty . The service dept. was very helpful in getting my car in to be serviced and to check warranty. More

Customer oriented Chris Palumb is outstanding in customer relations. He carefully explained the cause for the needed repairs, what the options were, and precisely what Chris Palumb is outstanding in customer relations. He carefully explained the cause for the needed repairs, what the options were, and precisely what they would do. He kept us informed of their progress. So there were no surprises. 🙂👍 More

Excellent service The service center always gets me in and out in a timely manner. Fluids are checked, oil is changed, tires are rotated, brakes are checked. The service center always gets me in and out in a timely manner. Fluids are checked, oil is changed, tires are rotated, brakes are checked. More