Rusty Wallace Kia Alcoa - Service Center

Our car broke down but it was due to a recall. When our car broke down we were amazed because it's a Kia and we have faith in the brand. The service dept. arranged a tow, got us a rental car, and When our car broke down we were amazed because it's a Kia and we have faith in the brand. The service dept. arranged a tow, got us a rental car, and our car was back in a week. And with an unexpected surprise. Due to a recall the engine was under warranty. We got a new motor! Thank you Kia! More

Major safety issues and customer comfort The one positive was Matt Fisher. Great people skills. However, dealing with major traffic congestion when I finally did find the service departmen The one positive was Matt Fisher. Great people skills. However, dealing with major traffic congestion when I finally did find the service department was not expected. When you enter the waiting room NO directions/person was available. Had to ask people in waiting room where an actual person was. I was totally dismayed by the fact you had to exit building and walk between cars that were moving forward.into the shop area. I stood their 15 mins before someone was free to assist me. It was cold and the garage door left up the entire time. I’m totally amazed if the disregard of safety and the customer experience. More

Good fast service Took my car in at the appointment time. Kept me informed as to what was found and what needed to be done. Took care of all my concerns and even washed Took my car in at the appointment time. Kept me informed as to what was found and what needed to be done. Took care of all my concerns and even washed the car at the service completion. More

Awesome service😁 I would to thank Matt fisher for being very professional and accomadating to his customers every time, the reason I own kia’s. If I need assistance th I would to thank Matt fisher for being very professional and accomadating to his customers every time, the reason I own kia’s. If I need assistance they are always there to help! More

Good experience. Service advisor was very personable. Wait time was acceptable. Over all a good visit. I had a coupon from the other Rusty Wallace Kia that was honored Service advisor was very personable. Wait time was acceptable. Over all a good visit. I had a coupon from the other Rusty Wallace Kia that was honored with no problem More

Great service Service is fast and efficient at a reasonable price. They give a car wash with your service, but who ever washes the cars does not do it well! Service is fast and efficient at a reasonable price. They give a car wash with your service, but who ever washes the cars does not do it well! More

Great Service! The service department representative (Chris Calumbo) was great to work with and displays great service excellence. I have been a long time customer a The service department representative (Chris Calumbo) was great to work with and displays great service excellence. I have been a long time customer at this dealership and have always received great service. Thank You. Merry Christmas! More

Repairs Did not have an appointment so had to wait 2 1/2 hours. Knew that before I arrived. Had two issues that the repair shop fixed, one at no charge. They Did not have an appointment so had to wait 2 1/2 hours. Knew that before I arrived. Had two issues that the repair shop fixed, one at no charge. They also did an upgrade from Kia at no charge. Team is always efficient, helpful, and effective. One of the best service shops I have been associated with. Highly recommend. Matt was especially helpful and courteous. Wish all service reps were as good as him. More

Service of my car Had some issues /questions on my 2016 Kia. He listened INTENTLY to me, not just superfically, and then showed me how to correct my problem, not just t Had some issues /questions on my 2016 Kia. He listened INTENTLY to me, not just superfically, and then showed me how to correct my problem, not just tell me. I was extremely appreciative . He definitely has people skills in addition to mechanical skills. More

Efficient, accurate, effective, economical. Came in for help with a funny transmission noise. Service found there transmission cooler lines And the transmission cooler itself were leaking transm Came in for help with a funny transmission noise. Service found there transmission cooler lines And the transmission cooler itself were leaking transmission fluid damaging the transmission, which was replaced by the insurance company as caused by an accident almost two years ago. Friendly prompt and courteous service. A nice modern facility. Visited briefly with sales representatives concerning a possible replacement vehicle, and was treated very well. More