Rusty Wallace Kia Alcoa - Service Center

Service Chris was extremely helpful and responsive to my phone calls and needs. I left my garage door opener in the car. He held onto it and returned to me. I Chris was extremely helpful and responsive to my phone calls and needs. I left my garage door opener in the car. He held onto it and returned to me. I went in for a light bulb change and they found a radiator hose leak that was covered under our warranty!! They provided me a loaner car promptly!! Great team!! More

Excellent customer service! These folks did a great job keeping me updated on the status of my vehicle. Having a loaner vehicle helps a great deal with my work schedule and time These folks did a great job keeping me updated on the status of my vehicle. Having a loaner vehicle helps a great deal with my work schedule and time crunch. More

60k service I was able to request specific services and leave the car for a day. Work was performed as requested and picked up car next day. I was able to request specific services and leave the car for a day. Work was performed as requested and picked up car next day. More

Awesome : Christopher PalumBwas veryhelpful They adressed my problem right away,keep me informed,they escorted me to my vehicle,fixed everything right,& offered Amenitiesthey were very kind & th They adressed my problem right away,keep me informed,they escorted me to my vehicle,fixed everything right,& offered Amenitiesthey were very kind & they waited on me even I didn't have a appointment.that didn't matter they took me anyway.there a great bunch of Service Guys. More

Great Indid not have an appt..the service guy you could tell wants business as he said we will work you in. I was out in less than 2 which i thought was goo Indid not have an appt..the service guy you could tell wants business as he said we will work you in. I was out in less than 2 which i thought was good with no appt. Very nice staff More

Always an excellent visit Perry Graves is the best service manager I have ever come across . It is like having someone with whom you realky trust . Dont ever let this guy get a Perry Graves is the best service manager I have ever come across . It is like having someone with whom you realky trust . Dont ever let this guy get away i notice the difference when he is there . More

Fast,efficient and made to feel very welcome. Would highly r Greated with a handshake from PERRY, the service manager. First visit to Rusty Wallace Kia made to feel as though I had been a long time customer. All Greated with a handshake from PERRY, the service manager. First visit to Rusty Wallace Kia made to feel as though I had been a long time customer. All work was performed in a timely manner. Customer waiting area very clean and comfortable. Well stocked with complimentary snacks and drinks. Would highly recommend this service center to my friends More

Oil change Would highly recommend anybody to buy a car from this dealership....they go above and beyond for their customers....the service department is fantasti Would highly recommend anybody to buy a car from this dealership....they go above and beyond for their customers....the service department is fantastic as well. More

*POSITIVE UPDATE* Fast service but disappointing results *UPDATE* I received a follow up phone call from Will, and after discussing what happened we were able to reach a positive resolution. The folks at Ru *UPDATE* I received a follow up phone call from Will, and after discussing what happened we were able to reach a positive resolution. The folks at Rusty Wallace have a genuine concern to treat their customers right, and I will continue to take our Kia to them for our servicing needs. Took son's Optima in for oil change and tire rotation while he was home for the weekend from college. Service manager was friendly and professional, and work was completed with minimal wait. However, the next morning before heading back to college, the low tire pressure light came on. All four tires measured well below the recommended 33 PSI. I decided to also check the engine oil, and the dipstick was at the minimum level. So we had to add more oil plus more air to each tire. More

Good communication and great service I had an early-afternoon appointment on Saturday. Was trying to run some errands took the car in early. They were able to get on it and check the thin I had an early-afternoon appointment on Saturday. Was trying to run some errands took the car in early. They were able to get on it and check the things I have requested. In 30 minutes I got a call asking a couple questions and recommending that we hold off on one of the services I had requested. It made total sense. Thank you More