Rusty Wallace Kia Alcoa - Service Center

Very Helpful - Expedited my warranty work appt. Will always bring in my Kia for warranty and maintenance work. Will always bring in my Kia for warranty and maintenance work. More

Awesome staff. Kept well informed. Delivered as promised. Team is always professional. Highly recommend team. Kept well informed. Delivered as promised. Team is always professional. Highly recommend team. More

I was told at the previous visit that I had a small leak. I wanted them to tell me an update and they refused saying that I’d have to pay for a diagnostic visit along with the oil change visit. Ridiculous! I wanted them to tell me an update and they refused saying that I’d have to pay for a diagnostic visit along with the oil change visit. Ridiculous! More

Very polite helpful employees. Extremely clean service center in waiting area and bathrooms. I don’t have any complaints. Extremely clean service center in waiting area and bathrooms. I don’t have any complaints. More

Don't understand why I had to wait 2months for an appointment and then had to wait for the part. When it came in, they made the appointment for 2 months. However the manager was able to get it in alo appointment and then had to wait for the part. When it came in, they made the appointment for 2 months. However the manager was able to get it in alot sooner. Other than that very good. More

Communication needs a little work but other than that, this dealership is pretty good, most of the people there are really nice. this dealership is pretty good, most of the people there are really nice. More

Always great service and on time! The employees are always so nice and keep you updated The employees are always so nice and keep you updated More

good job thank you be back again. you did a good job thank you for your assisstance you did a good job thank you for your assisstance More

Stated burning a quart of oil every 1000 miles is normal. In 47 years of driving I have not had a car burn a quart of oil every 1000 miles. They did an oil change and put tamper seal on the dip stick, the In 47 years of driving I have not had a car burn a quart of oil every 1000 miles. They did an oil change and put tamper seal on the dip stick, the cap where you fill your oil as well as the drain plug, and then wanted me to come back in 1000 miles. This shows how they do not believe their customers about what's going on with the car even after showing the carbon and oil that was coming out the exhaust left on cardboard that was under the car. While waiting for the oil change and explaining what was being done to the car and why another Rusty Wallace Kia customer stated they had the same issue and they had to do the same with their Sorrento. However they had to bring it back and forth 5 times every 1000 miles. She stated they had to argue to get some resolve. Kia paid off their Sorrento and gave them $5000.00 towards a new Kia. I explained to the other customer I would not have ever purchased another Kia. With that said I traded the car in and will never return to the dealer and will never return to the dealer or buy a Kia. More

Quick and efficient. They were able to get us in at our scheduled time. Although, it did take more time than expected for the ceramic coating. They were able to get us in at our scheduled time. Although, it did take more time than expected for the ceramic coating. More