Rusty Wallace Kia Alcoa - Service Center

They weren’t able to do anything to my car because the computer system was down so we sat there for 3 hours for nothing and ended up having to reschedule. However the people were extremely kind and apolog computer system was down so we sat there for 3 hours for nothing and ended up having to reschedule. However the people were extremely kind and apologetic because it was not their fault. The waiting area is awesome. They have all kinds of drinks and snacks which was nice and they even had a little area for kids which I really appreciated since I had my 4 year old with me. All in all I would definitely recommend them to anyone and hopefully they can get my car recalls looked at and taken care of next time. More

This dealership is always clean has smiling faces and is always extremely helpful. They explain everything. always extremely helpful. They explain everything. More

No pressure, very knowledgeable, very helpful. Would recommend to others looking for a Kia in our area. Would recommend to others looking for a Kia in our area. More

Good service and clean facilities! Manager that helped with my car was also excellent! Thank you Manager that helped with my car was also excellent! Thank you More

The service was quick and efficient, the waiting room clean and comfortable, and I was kept up to date on the status of my vehicle. clean and comfortable, and I was kept up to date on the status of my vehicle. More

Are professional and courteous about their job are fast to get you in and out to get you in and out More

The salesmen were great. They explained all the options that the car had and how to operate them. I brought my car back in for the service department to put the ECP on. The s They explained all the options that the car had and how to operate them. I brought my car back in for the service department to put the ECP on. The service department was equally good. They explained what they were going to do and how long it would take. My car was beautiful, clean and shining when I left. My friend bought her car from this dealership and that’s why I went there. I will definitely recommend them. More

My service advisor was very helpful, answered all of my questions and assisted in scheduling my next service appointment. questions and assisted in scheduling my next service appointment. More

Very disappointed…. They changed to synthetic oil without advising ne …. Did not rotate tires or wash car as indicated. They changed to synthetic oil without advising ne …. Did not rotate tires or wash car as indicated. More

Appointment was made for 7:00 am. When I arrived, there was no one in the service department. Someone in the parts center let us in to wait (there was one other person there for oil c When I arrived, there was no one in the service department. Someone in the parts center let us in to wait (there was one other person there for oil change as well). Service department person did not arrive until around 7:30. I finally got out with an oil change at 9:00. More