Rusty Wallace Kia Alcoa - Service Center

Excellent! Couldn’t have asked for a better experience. Highly recommend. Didn’t feel pressured and they listened to my needs for our family vehicle. Will defin Couldn’t have asked for a better experience. Highly recommend. Didn’t feel pressured and they listened to my needs for our family vehicle. Will definitely be recommending this dealership to friends and family. More

Curious , prompt ,through vehicle check makes sure car is left clean when they get done and comes and let's you know of any problems found is left clean when they get done and comes and let's you know of any problems found More

Best car dealership we've ever shopped at,in Alcoa or Maryville Tennessee.we love the extended warranty Maryville Tennessee.we love the extended warranty More

Amazing Team! ! Great service with a smile, always going above and beyond to make sure my request are handled. ! Great service with a smile, always going above and beyond to make sure my request are handled. More

Very efficient and timely service! The sales personnel was very friendly and knowledgeable. He explained the service that was done very well. The sales personnel was very friendly and knowledgeable. He explained the service that was done very well. More

The service is always great at this location. I have been going to them since 2016. I have been going to them since 2016. More

My service was set up by Lonnie & David when I purchased the car. So I didn't have any direct contact with the service center. However, the work was done as expected. the car. So I didn't have any direct contact with the service center. However, the work was done as expected. More

I love the fact that even though it is a car shop it is comfortable and easy to wait in while reading etc. comfortable and easy to wait in while reading etc. More

I recently had a very negative experience with Rusty Wallace Kia of Alcoa and wanted to share my review. From the moment I walked in the door, I was met with poor customer service. The staff seemed diso Wallace Kia of Alcoa and wanted to share my review. From the moment I walked in the door, I was met with poor customer service. The staff seemed disorganized and overwhelmed, and it was clear that they were understaffed. Communication was a major issue as well. I was never given clear updates on the status of my vehicle, and when I asked questions, I was often given vague or conflicting information. The final straw was when I picked up my vehicle and discovered that the repairs were not done correctly. I have been trying to get heat on my feet since September 2022, with no success. Overall, I would not recommend this auto service company. I regret purchasing my vehicle from this dealership. More

As usual they accommodated us, getting us right in when we called. They got right on the service and right out. we called. They got right on the service and right out. More