Rusty Wallace Kia Alcoa - Service Center

Service has always been quick and courtous. Love the breakroom. For my next service date I will be back. Love the breakroom. For my next service date I will be back. More

Good job! Fixed the issue. Pleased with the service. Enjoyed the snacks while I wsited Fixed the issue. Pleased with the service. Enjoyed the snacks while I wsited More

Very friendly and polite! ! Love how they are so punctual on the work process time. ! Love how they are so punctual on the work process time. More

They were very helpful and courtesy and the also helped us with our problem when the other dealership in Morristown tennessee did not want to. Nick Johnson was big help in the process and kept us update wi us with our problem when the other dealership in Morristown tennessee did not want to. Nick Johnson was big help in the process and kept us update with everything that was going on. I would recommend them to anybody More

The waiting room was clean and the staff was courteous. Work done in timely manner. Work done in timely manner. More

The lack of communication from the service department was pitiful. Nick returned 1 communication out of probably 6 calls and e-mails. I was told my issue would take a few days. They had my telluride for 6 pitiful. Nick returned 1 communication out of probably 6 calls and e-mails. I was told my issue would take a few days. They had my telluride for 6 weeks and the problem is still not resolved. I also left the general manager 2 messages and he never returned my call. More

They are absolutely amazing, extremely helpful, work on my car professionally, my car works way better than before I brought it in. my car professionally, my car works way better than before I brought it in. More

The last oil change I done, it was not enough oil so I had to buy some to put in my car. They had me come back to see if anything was wrong and it wasn’t so it Clearly didn’t have enough oil. They told me had to buy some to put in my car. They had me come back to see if anything was wrong and it wasn’t so it Clearly didn’t have enough oil. They told me to come back next month for an oil change…so I wasn’t compensated at all because I have to pay for the next one, that’s even if I come back because nothing was done. More

A 2. 5 hour wait with an appointment time is unacceptable. Every time I have to have service I have to wait 1.5 hours or more. 5 hour wait with an appointment time is unacceptable. Every time I have to have service I have to wait 1.5 hours or more. More

They were very professional, and we were in and out very quickly which was very appreciated, was having a child with me. quickly which was very appreciated, was having a child with me. More