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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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December 14, 2022

Debbie was so helpful! ! She took the extra time to explain my warranty with me and even printed it out for me to reference in the future. More

by QTCORRIE
Recommend Dealer
Yes
Employees Worked With
Debbie in service
December 14, 2022

Since our first contact with y’all we have not been disappointed. Everyone has been very personable and professional. More

by HUGHESCOUNTRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichols Johnson
December 14, 2022

Excellent, efficient service. Employees were all very helpful and kind. Nice selection of food and beverages to choose from as I waited. More

by MCCLELLANRICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
December 13, 2022

When I Need Service Rusty Wallace Takes Care Of Everything I Happy Everything Good Yeh More

by JYHUTCHINGS88.JGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Witucki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Court Courtney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Chaffins, Jenna Mayes, Dylan Hatula
December 10, 2022

The service itself is great and the staff is friendly. However, it is almost impossible to get through to talk to someone in service. You will be on hold for 20-30 minutes. Communication is a weakness. More

by Sportages2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenna Mayes
December 09, 2022

I just got an oil change. The service was completed faster than the estimate so that's a plus. More

by knitecrepr74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
December 08, 2022

Awesome great fabulous . My associate was amazing . The courtesy driver was really super . Snacks were over the top More

by HARDROCKCONCRETESHAFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember my guys name was from west Virginia , Jenna Mayes
December 07, 2022

Quick service from very kind employees. Appreciate your service as usual. Thanks again for everything you all do! More

by Dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
December 07, 2022

Nick, in the service center was very helpful and knowledgeable about what was going on with the repair. It took longer than expected but he apologized for the inconveniences. More

by jamaderu@gmail.com
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
December 06, 2022

The geoup was great the timing was great everything was great! Great people! great service! great job! More

by TISHAMARIE1383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
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