Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Rusty Wallace Kia Alcoa - Service Center
Louisville, TN
4,238 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center
Sort by
December 06, 2022
Have taken car there twice for oil sealage and they tell me 1 quart for 1000 miles is normal. Just yesterday I checked it right at 1000 miles and was two quarts low. Something else has to be the problem.I w me 1 quart for 1000 miles is normal. Just yesterday I checked it right at 1000 miles and was two quarts low. Something else has to be the problem.I will be calling today to speak with management More
by kathyaila1
Verified CustomerEmployees Worked With
Jenna Mayes
December 04, 2022
Visiting from Canada, very impressed with the whole service setup. We were checked in immediately upon arrival, The whole service dept. staff were very friendly and thoughtful. The waiting area was ove service setup. We were checked in immediately upon arrival, The whole service dept. staff were very friendly and thoughtful. The waiting area was over the top and the restrooms were very clean. Nick also gave the vehicle a quick rinse, much apprec More
by SMARTGERRY
Employees Worked With
Nicholas Manus/205 5 stars Nick did an excellent job explaining the service and talked about tire and brake replacement in the ., Jenna Mayes
December 01, 2022
The service center had a backlog of repairs, but they were willing to work in our car. Understandably, it took a while to complete it, but they kept us informed. were willing to work in our car. Understandably, it took a while to complete it, but they kept us informed. More
by GLINTON60
Employees Worked With
Nick Johnson
December 01, 2022
Very nice and not pushy . Always tells me exactly what its going to cost . Very nice and courteous. Always tells me exactly what its going to cost . Very nice and courteous. More
by IDOLSFRIENDS
Employees Worked With
Other Employees :
Tyler , Jenna Mayes
December 01, 2022
First of all it was near impossible to get someone on the phone second of all when they did get on the phone I was put on hold and no one ever returned after the fact this is completely unacceptable I schedu phone second of all when they did get on the phone I was put on hold and no one ever returned after the fact this is completely unacceptable I scheduled a rental vehicle for when I dropped my truck off then I arrived at the set date to drop it off I'm told I never scheduled a courtesy car and I will have to use my own methods also unacceptable. We bought my son a new car we was going to use you guys since the sales team was awesome but after our treatment from the service department no thank you. More
by kadiekerley92
