Rusty Wallace Kia Alcoa - Service Center

The service done on my vehicle was excellent. The service department was also excellent and I couldn't ask for better! The service department was also excellent and I couldn't ask for better! More

Very efficient, great personal service and very accommodating. The personal attention to detail and several employees coming through the waiting area and asking if anyone needed anything was refres accommodating. The personal attention to detail and several employees coming through the waiting area and asking if anyone needed anything was refreshing. More

Absolutely the greatest to work with. If there are any problems, they take care of it fast and efficiently. Highly recommend. B.J. McNeely was great to work with as was all the others If there are any problems, they take care of it fast and efficiently. Highly recommend. B.J. McNeely was great to work with as was all the others there. More

Always been good about servicing my car but last time I told her what was wrong with it she still put on y’all Michen was charged $135.00 plus tax should have paid for it I told what it needed told her what was wrong with it she still put on y’all Michen was charged $135.00 plus tax should have paid for it I told what it needed More

I received service two times. Both were excellent experiences. I gladly choose Rusty Wallace KIA over the Knoxville KIA dealership. Both were excellent experiences. I gladly choose Rusty Wallace KIA over the Knoxville KIA dealership. More

The service techs are doing all they can but there are issues they cannot find and fix. New problems pop up unexpectedly and the techs cannot duplicate them to find the problems. issues they cannot find and fix. New problems pop up unexpectedly and the techs cannot duplicate them to find the problems. More

Service was very good and the people were very nice and helpful did oil change and tires plugged one tire helpful did oil change and tires plugged one tire More

Second time doing oil seal off to check oil usage. I’m not happy with what I was told. I’m thinking that the PCV valve might need replaced and don’t know if that was even looked at. It doesn’t make se I’m not happy with what I was told. I’m thinking that the PCV valve might need replaced and don’t know if that was even looked at. It doesn’t make sense that I’m using two quarts of oil almost every 500miles and the shop says only 1 quart for 1000 miles. No leaks so where is it going? If you have an answer for me please let me know. More

This dealership has performed very well since I started doing business with them in 2018. The staff is very friendly and courteous, the work is done on time and the facilities are clean and neat. They prov doing business with them in 2018. The staff is very friendly and courteous, the work is done on time and the facilities are clean and neat. They provide refreshments for clients and keep you informed on yorv vehicles. More

I just had an oil change and tire rotation. My car was ready sooner than expected and it cost less than expected as well. It’s so nice to see that there is as least one company that is look My car was ready sooner than expected and it cost less than expected as well. It’s so nice to see that there is as least one company that is looking out for their customers when we are getting gouged everywhere else! Thank you Rusty Wallace Kia!! More