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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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November 17, 2022

Very friendly and nice, clean waiting room with a hugh free refreshments area. Got the job done faster then told. More

by Prod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
November 17, 2022

Nick was great in keeping me posted on everything going on with my car. Everything was great! More

by MPAYNE914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
November 16, 2022

Service itself is top notch. Communications need to be improved. Being placed on hold indefinitely on more than one occasion was unacceptable. More

by TNDULCIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
November 16, 2022

Great dealership, they listen to your needs and their customer service very professional and their facilities are spotless More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes, Advisor Advisor
November 15, 2022

I have nothing but good reviews for my experience. Nick Mancuso was friendly,knowledable,and made the appointment stress free. Glad we chose Rusty Wallace as our Kia dealership. More

by Brian M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mancuso
November 14, 2022

Saturday, November 5, 2022 was my first experience with the service department at Rusty Wallace Kia. I have to say that I was greeted very promptly, the service was explained to me, the service was perform More

by mkn8994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mancuso - Great Job!
November 14, 2022

Always polite and efficient staff. It is easy to get an appointment when I need one. More

by apriljwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
November 14, 2022

Very pleased with the kindness with all associates that I spoke to. And that they check everything to make sure you are safe. I made a appointment for my recall so I thought the part would be there. But it w More

by luann_anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N Mancuso
November 12, 2022

This dealership is one of the best I have ever done business with. The staff is kind and efficient. The facility is clean and comfortable. There is a wide selection of snacks and drinks that would acco More

by vadabasoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor Advisor
November 11, 2022

Great service rep. Only 2 days on job. Did a great job. Hub hub huba More

by kingtut48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
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