Rusty Wallace Kia Alcoa - Service Center

Great place to do business. They answered all my wife’s questions. Good job by all! They answered all my wife’s questions. Good job by all! More

My spouse took her car in for the first time because she wanted to relate a problem she was having with CarPlay and the phone/radio interaction. I think she related it isn’t corrected Other issue she brou wanted to relate a problem she was having with CarPlay and the phone/radio interaction. I think she related it isn’t corrected Other issue she brought back no paperwork indicating items checked, but brake and tire measurements, nor tire rotation was done More

Charged me a fortune did not fix my car. It is still using way too much oil. Then said it wasn’t covered for a new motor. It’s my only way of transportation. It is still using way too much oil. Then said it wasn’t covered for a new motor. It’s my only way of transportation. More

I did not have a appointment, but they were able to work me in and do the work in a timely manner. me in and do the work in a timely manner. More

As always helpfully friendly, had the Kia in for repairs not much of a wait not much of a wait More

The attention and accommodations in the waiting room were outstanding. With the access of the wifi, I was a le to do homeschooling with my boys while I waited for my car. When my car was ready, the lady outstanding. With the access of the wifi, I was a le to do homeschooling with my boys while I waited for my car. When my car was ready, the lady on the counter walked me to my vehicle and I had trouble with my starting key. She gave me a hint, and now I can start my car with no problem. I love taking my car there for service! More

There was a small snag with not being notified when my part arrived which was on back order. Turned out it was because the initial rep had left the company. Once I made contact again to determine my place part arrived which was on back order. Turned out it was because the initial rep had left the company. Once I made contact again to determine my place in line, they worked me in the same week and completed the recall fix. Excellent service, very professional. More

Willing to help no matter what. Willing to go the extra mile even when it means more work for them! Best Kia service department in Knoxville, the customer matters and it shows by ho Willing to go the extra mile even when it means more work for them! Best Kia service department in Knoxville, the customer matters and it shows by how they work with you! More

I made an appt for 11 and I was there until after 3. The wait time is way too long for an oil change. If my appt is before noon I should be done and out before the whole shop goes to lunch. I should not The wait time is way too long for an oil change. If my appt is before noon I should be done and out before the whole shop goes to lunch. I should not have to wait while the workers go to lunch. My time is valuable too and sitting in a waiting room for over 4 hours is ridiculous. People that came in after me was done and gone while I still sat there. More

8:00am Monday 10/24/22 Dropped off Kia to have oil change and headlight replaced. 3:46pm -I called to see if my car is ready. Was told that Nick was writing up paperwork/estimate and would call me b change and headlight replaced. 3:46pm -I called to see if my car is ready. Was told that Nick was writing up paperwork/estimate and would call me back. 4:31pm – Nick called to give me an estimate of $1,600 to have headlight repaired. NONSENSE! And oh yeah…Your car is stuck on the lift and we can’t get it down. Told me to come pick up a loaner car and hopefully they can get it down tomorrow. 5:00pm- I pick up the loaner which is a BRIGHT YELLOW tiny Kia Sole that smells like something died in it. TUESDAY-10:03am - Nick calls to let me know my car is down and ready. 11:15am-I arrive to pick up my car. Nick tells me he will go get my paperwork. Nick disappears. 11:45am- I go find Nick, who is socializing with co-workers. He was shocked to see me! Apologized and said he forgot I was there. I sign receipt and pay for the oil change. Gives me my copy. Then ask me to sign a 2nd receipt, which shows $$ from past visits. I question why I’m signing this. He tells me it’s just a history report of my car? I’ve never signed such before and since I’m already annoyed, find it odd that I don’t get a copy of whatever the 2nd thing was that I signed. I wish I would have requested that, but at this point just want to get out of here! He walks me to my car that is parked bumper to bumper between another car and ask me if I can get out! OF COURSE NOT! He has to find someone who can get my car out?!!!! Not A Good Experience! More