Rusty Wallace Kia Alcoa - Service Center

Everything went well, as expected and finished in a reasonable amount of time. Wait area very comfortable. reasonable amount of time. Wait area very comfortable. More

Very friendly service advisors. Was kept appraised on what was going on. Decent waiting room with good drinks and snacks Was kept appraised on what was going on. Decent waiting room with good drinks and snacks More

Had a problem after servicing and got the vehicle in and fixed quickly before vacation day fixed quickly before vacation day More

Rusty Wallace Kia is the best. I don't take my vehicle anywhere else.Service department is excellent. I don't take my vehicle anywhere else.Service department is excellent. More

Had a 1pm appointment for oil change. Got out 2 1/2 hours later. Never was offered a car to use and was never told it would be more than 30 minutes. Nobody ever approached me about Got out 2 1/2 hours later. Never was offered a car to use and was never told it would be more than 30 minutes. Nobody ever approached me about status of the work. I asked after an hour and was told it would be ready shortly. Worst service ever in my life. This was totally unacceptable. My time is worth something to me. I had to change some plans due to the time it took. More

Awesome as always…Attentive to details… Good value… Always very informative… Techs always pay attention to details… Always very informative… Techs always pay attention to details… More

They are always very courteous and on time with my appointment. The waiting area is always very clean and comfortable! appointment. The waiting area is always very clean and comfortable! More

They answered all my questions , were very courteous and made me feel comfortable no matter what I asked. made me feel comfortable no matter what I asked. More

This is by far the best Kia dealership in Knox! ! Everyone is extremely nice and they have the best lounge area with free snacks !! ! Everyone is extremely nice and they have the best lounge area with free snacks !! More

They have the worst service department. They have no customer service and do not back there work. Horrible. They have no customer service and do not back there work. Horrible. More