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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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October 12, 2022

We had front brakes done they did a good job. Everyone was nice and friendly. More

by PATSYMSLOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
October 11, 2022

I went to have my car service for oil change. I appreciate that I was taken care of by the staff. Thank you for your care about my visit. More

by NINFA DIAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick and Skyler
October 11, 2022

The communication or lack there of rather is very disappointing! No one seemed to have a clue as to what was going on in the service department. More

by stantonmandy713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Advisor Advisor
October 10, 2022

Very clean and comfortable waiting area in the service department. Snacks and drinks were a nice touch and the popcorn was delicious! More

by JBGUNNELS51
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris , Advisor Advisor
October 08, 2022

Great service, attentive staff, keep me informed of service provided and future service needs to plan for at next visit. More

by SHARONREGGIO70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor Advisor
October 08, 2022

I've had my vehicles serviced here since 2016. The service has always been done as quoted and in a timely manner! More

by SHANDAMIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey Chaffins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Chaffins, Jenna Mayes
October 08, 2022

I showed up with an appointment and the service manger step up and took care of my request and concerns right that minute with sending me away to go put info on line to KIA and wait to go back to a dealer More

by DOUGLASLITTLETON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
October 08, 2022

Happy with service received. Folks there are professional and provide great service every time. Than you! More

by IVYLINK12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
October 07, 2022

I had brought my daughters Kia Forte in due to a recall they were professional and did an excellent job. More

by RPERRYMAN883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
October 07, 2022

Worst experience I have ever encountered with Rusty Wallace Kia. Customer service was awful and waited 3 hours with appointment More

by Moonabonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick I think
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