I had a lovely interaction with Mike Menard. I test drove a few vehicles on a Monday. I took time out of my hectic life to go look and I brought my dad with me who is also very busy. While I was driving one of the vehicles I was interested in, my dad got a phone call for work. He answered it and Mike was visibly annoyed that he would answer a phone call while riding in a car. Mike was extremely unprofessional and unable to answer all of my questions about the cars. Red flag, right? On Wednesday afternoon, I made up my mind and reached out to Mike to let him know I decided and we agreed Thursday at 6 pm, I would be buying a car. He did not inform me that I needed to put money down on a vehicle at any point through this process. So, I got insurance and everything squared away to buy this car. Mind you, this is my first time buying my own car so I wasn't too sure what to expect but I told Mike this thinking it would benefit me and he would be more helpful. Nope. I had asked for his advice on which car would be the best fit for me and my life and he had no interest in listening to me, he clearly only wanted to make a sale. Thursday at 11:18 AM, I received a text message from Mike asking me to put $500 down on the car. I replied asking him why not just start getting a loan set up for me since I was at work and would be in later that night to buy the car? He wasn't even brave enough to call me to tell me this. At 12:06 PM I was on a break at work and called him to see what was going on since he didn't bother to text or call me back. He informed me that someone else was looking at the car because "he dropped the ball" and forgot to hold the vehicle for me. I'm not sure how you "drop the ball" and forget to do your job. I asked him to please fix this because we had previously agreed that this vehicle would be mine and he replied that he sees stuff like this fall through all the time. He said well there's nothing I can do about it now because another salesman has the keys and someone else is interested in it. He gave me excuse after excuse to cover his mistakes. I asked that he involve a manager since this car was already supposed to have my name on it. He told me the manager said "it is what it is" because Mike failed to inform me that I needed to put money down and now they had another potential buyer there. At 12:40 PM, he called me back and informed me "it's a done deal, sorry." It was the most insincere apology I have ever heard. They sold the car out from under me when it should have been held with my name on it. I requested his manager reach out to me and he did but I was working so I was unable to answer his call. The managers (Bryn Seay and Anthony Michael) have yet to return my calls and it's been almost a week. If I had "dropped the ball" like that in my job, I would be fired. This was completely ridiculous, easily avoidable, and the WORST customer service I have ever dealt with. I can definitely say Mike Menard will NOT be selling me or any of my family or friends a car. I am EXTREMELY disappointed in Rydell and all of the people that "dropped the ball" for my first car buying experience. If I could give 0 stars, I would.