S & K Buick GMC

This place has horrible service and will cost you a lot of money along with disrespect from clueless employees. They gave me a diagnostic on my car for a PASSENGER door being broke and i was told i needed of money along with disrespect from clueless employees. They gave me a diagnostic on my car for a PASSENGER door being broke and i was told i needed a DRIVER's door module. I was already told by 1 Stop Auto Shop that I needed a module for the door but without the proper test, which only certain places have due to high cost, could not be sure. I then took it to S&k at the recommendation of 1 Stop. i went to autozone to get parts for something else already getting fixed and they told me to try landmark cadillac because they might be cheaper. To my surprise it was whole $100 cheaper. I called back to verify the price at S&K and A.J. Brown, the service manager that made this a horrible experience, immediately caught an attitude and told me "well take it over there then." I am a Soldier and a single parent. We don't make a lot of money and every penny counts so i went over to landmark. I called again to ask what exactly i needed and i was told a DRIVERS DOOR MODULE. I said why would i need that for a passenger door. He cut me off and said again, very rudely, A DRIVERS DOOR MODULE! i said ok i'll tell them. I went to landmark but I did not get another $90 diagnostic because i figured that would be ridiculous and trusted A.J. Brown. I said why would they say i need this part for the passengers door and landmark said with it being electrical it could be causing an issue in the other door but had no way of knowing without the diagnostic. The part being electrical cannot be taken out once it's in. The people at Landmark said that the DRIVERS DOOR MODULE that A.J. Brown told me i needed did nothing. A.J. told me they are ignorant and had no idea what they were doing. The guy working on my car has been working on Cadillacs for 35 years according to the certifications on his wall. A.J. said it must be reprogrammed. They said it didnt need it, their diagnosis was just wrong. I went back to S&K expecting a reprogramming and be done with it. A.J. walks back in and said "we went in and it DOESN'T need reprogramming (just like landmark said) it works just fine." I said “no that's not true the passenger door still does not work.” He said “but its here for the drivers door.” I said no that door has never had an issue. He said "you brought it here for that and you knew exactly why you brought it here and understood that when you brought it." I'm furious at this point and said, "Why would i bring something that works to see you and you told me on multiple occasions it was the DRIVERS DOOR MODULE. Apparently you didn’t check to see if the door worked." He continued to call me a liar without using the word, completely disrespecting me. They checked the car again and the PASSENGER DOOR MODULE, at $367 and all the time i've taken off work resulting in a loss of over $100 in wages, was the issue! I recorded by video, from my cell phone hip case the whole second conversation as his boss Randy Powell sat there and let A.J. disrespect me again and call me a liar saying that him and his team knew exactly what they were doing and what i asked for. So WHY did this man and his team NOT CHECK THE FUNCTIONALITY OF THE DOOR AND HOW IF THE DOOR STILL WORKED WAS IT BROKEN! He told me and his boss that the notes in the computer, which are written by him and his team, not the computer, stated it was that door. A.J. Brown and at this point S&K Buick on Dirksen in Springfield, IL IS A DISHONEST USED CAR DEALERSHIP! DO NOT TAKE YOUR CAR FOR SERVICE THERE! I cannot speak on the sales teams or the quality of their cars, only on the service teams inability to tell the truth when they make a mistake costing me at this point over $500. I also informed them on video that i have uploaded to Youtube, if you'd like to see it, that i will be taking them to court, the attorney general’s office, and the better business bureau as well as news channel 20. More

All contacts were super friendly. Marc was great to do business with - very informed on his products. Showed us how to work all the gadgets upon delivery. A good experience. business with - very informed on his products. Showed us how to work all the gadgets upon delivery. A good experience. More

I was treated as if I had known my sales guy for years. That really made my day. I am in the customer service business. Its so ture the basics go a long way. Hank Diaz was an excellent sales person to have That really made my day. I am in the customer service business. Its so ture the basics go a long way. Hank Diaz was an excellent sales person to have. I would recommend your dealership to anyone of my friends family and strangers alike. Thanks for the great car buying experience. More

Hank Diaz did an excellent job of greetng me, setting me up with the financial manager to get the paperwork signed and my car traded in. He went through my old car and made sure everything was out and in t up with the financial manager to get the paperwork signed and my car traded in. He went through my old car and made sure everything was out and in the new one before I left. I found the perfect car @ SK I was looking for by surfing on the net. The dealership is 350 miles from where I live. It's too bad they are not closer because I certainly would continue to do business with them in the future. More

I recently had a pleasant buying experience at S&K I recently had a pleasant buying experience at S&K Buick GMC. The salesman Bill Pflug is very knowledgeable and helpful. He is Simply the Best !!! I recently had a pleasant buying experience at S&K Buick GMC. The salesman Bill Pflug is very knowledgeable and helpful. He is Simply the Best !!! More

Hank was very friendly and made me feel welcome. he was always pleasent and tried to get me a good deal. best thing about S&K was they didn't push a of bunch after sale things to try to drain every dime always pleasent and tried to get me a good deal. best thing about S&K was they didn't push a of bunch after sale things to try to drain every dime they could out of me.John the used car manager was also involved in the sale and he also was great to deal with. More

I purchased a new GMC truck from Marc. He was easy to work with fair and always helped me when I needed service. Purchased a used vehicle from a different dealer and Marc went out of his way to try and work with fair and always helped me when I needed service. Purchased a used vehicle from a different dealer and Marc went out of his way to try and beat their price and get me service with your dealership when I had problems with other dealers vehicle. Super nice guy. More

Marc is my favorite salesman! He is always smiling and greats us at the door. He is a wealth of knowledge and we know we are being treated right. Thank you Marc! greats us at the door. He is a wealth of knowledge and we know we are being treated right. Thank you Marc! More

aj is my service person for my 2011 canyon and my 2010 camaro he is excellent i get in and get out as quick as possible mary my salesman is very good at his job when its time for a new car i will visit ma camaro he is excellent i get in and get out as quick as possible mary my salesman is very good at his job when its time for a new car i will visit mark More

The dealership is where my wife and I purchased our Chevrolet Impala and they were extremely helpful then and being a GMC owner we decided to return to S&K when we decided I needed a newer more reliabl Chevrolet Impala and they were extremely helpful then and being a GMC owner we decided to return to S&K when we decided I needed a newer more reliable vehicle. Marc Mariconi was EXCELLENT and should receive a raise! Semper Fi Marc More