Safford Brown Honda Arlington

Brown's used car sales team is dishonest and engages in UPDATE 6/27: After my review below, Brown's called me and offered to honor their original price quote from TrueCar, so I decided to buy the car. Brown UPDATE 6/27: After my review below, Brown's called me and offered to honor their original price quote from TrueCar, so I decided to buy the car. Brown's was short staffed in their finance department, so I had to wait three hours even though we already worked out the details by phone, but I appreciate them deciding to keep their word in the end. -- Brown's used car sales team is dishonest and engages in lowballing. Brown's provided me with prices and fees they said were comprehensive, and they stated verbally to me that they would honor their listed prices from TrueCar.com, which included fees. Later, Brown's reneged on their own written price quotes and verbal statements, tacking on previously unlisted fees - first a $999, then $499 pre-delivery inspection fee, and later another $999 fee to account for the cost of fixing three problems with their Certified Pre-Owned car (problems that would have been covered under the CPO warranty anyway). Obviously, there are going to be fees on top of any car purchase, but staff at Brown's are engaging in dishonest and intentionally deceptive sales practices to get customers like me in the door, then tacking on more charges later. I will update this review if Brown's decides to honor its written price quotes and verbal statements. Otherwise, the review will remain. More

Kelly Saunders made the process seamless and ridiculously easy. We negotiated the price via e-mail and everything was ready to go when we arrived at the dealership. There was no trying to upsell or anything easy. We negotiated the price via e-mail and everything was ready to go when we arrived at the dealership. There was no trying to upsell or anything like that. It was straight forward and without games. And, best of all, we got the exact car we wanted for the best price in the area. Thank you Kelly! More

Excellent Customer Service! Highly Recommended The sales rep was very professional, friendly, and helpful in answering all questions we had. Will definitely recommend this dealership for all family The sales rep was very professional, friendly, and helpful in answering all questions we had. Will definitely recommend this dealership for all family and friends looking to purchase a vehicle! More

Day trip I returned 4 days after routine service for an electrical haint ( unable to lock doors, open sliding doors, open windows, or turn off inside lights m I returned 4 days after routine service for an electrical haint ( unable to lock doors, open sliding doors, open windows, or turn off inside lights manually or with key fob). The problem resolved after a 10 mile ride to Virginia but Ken had the technician check the electrical system forthwith. I was on the road again in 30 minutes. The problem has not re-occurred. No appointment and I was seen immediately. Bravo. More

Outstanding Customer Service for Sales and Service The Staff is wonderful. They are friendly, helpful, and knowledgeable. I have dealt with Brian Bergman in Sales and Allen in Service. They are both The Staff is wonderful. They are friendly, helpful, and knowledgeable. I have dealt with Brian Bergman in Sales and Allen in Service. They are both highly recommended. I have referred friends to these staff members as well, with excellent results. More

Kelly was very helpful and easy to deal with for the purchase of my 2019 Honda Civic Type R. She even offered my wife and I food while we waited. purchase of my 2019 Honda Civic Type R. She even offered my wife and I food while we waited. More

Andres Candales at Brown's Arlington Honda is Excellent I brought my 2012 Honda CRV to service due to a light indicator showing on the dashboard. Andres kindly received me and checked my car, saying the lig I brought my 2012 Honda CRV to service due to a light indicator showing on the dashboard. Andres kindly received me and checked my car, saying the light shows only tire pressure low. He also showed me a number of other light indicators and explained carefully. He is kind, friendly and polite, all in all he is excellent. --Wu More

Beyond great! As soon as I walked in the door, Kelly was beyond helpful. From telling her my needs, to test driving the car, I was comfortable and I genuinely felt As soon as I walked in the door, Kelly was beyond helpful. From telling her my needs, to test driving the car, I was comfortable and I genuinely felt like she wanted to help me. This was my first time buying a car, and I could not have asked for a better experience! Thank you Brown's Honda! More

Browns Honda Arlington service center provided exemplary service in a professional and timely manner. They were also honest and efficient on resolving an issue which Bill Page completely failed to deal with service in a professional and timely manner. They were also honest and efficient on resolving an issue which Bill Page completely failed to deal with, and about which they consistently lied and manipulated. I would highly recommend Browns, particularly Marcos Perez and Manny Cruz to anyone. More

Great service Friendly and professional , I took my car there for service , and the service adviser told me the car will be ready in 1 hour. Took much less then t Friendly and professional , I took my car there for service , and the service adviser told me the car will be ready in 1 hour. Took much less then that , thank you again guys for your professionalism More