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Safford Brown Hyundai Fairfax

Fairfax, VA

2.5
877 Reviews

10925 Fairfax Boulevard

Fairfax, VA

22030

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Showing 877 reviews

March 30, 2014

Efficiency Report Sammi is the very best salesman I have dealt with over many years. He is polite, considerate, knowledgeable and very well informed regarding Hyundai v More

by anniedhu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
January 09, 2014

December 2013 I purchased my second Hyundai from Don Barker & Fairfax Hyundai. My first was a 2006 Hyundai Santa Fe GLS that I absolutely loved for 7 1/2 years. I decided to consider a new vehicle becau More

by lfearis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Barker
August 29, 2013

My son took his Elantra in for service. the engine developped a misfire. Vehicle was diagnosed as needi8ng CAM sensor--replaced along with coil pack. Still did not repair problem, wa told he needed a More

by JimGlover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jim and josh inservice dept
August 05, 2013

If you are living and breathing in Northern VA, FAIRFAX HYUNDAI is the place to get your fuel efficient HYUNDAI ELANTRA. Ken Misra did right by me and he will do right by you also. Ken really did make buyi More

by ylsullivan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KEN MISRA
Aug 08, 2013 -

Safford Brown Hyundai Fairfax responded

Thank you so much for taking the time to share your feedback with us. I'm so glad to hear that we were able to help you find everything you needed. It sounds like we were able to create a very positive experience for you. If there is anything else we can do to improve your ownership experience, please don't hesitate to let us know! Thanks again, congratulations on your new vehicle and welcome to the Fairfax Hyundai family! Kind Regards, Matthew Westcott - General Sales Manager | matt @fairfaxhyundaiinc.com

June 14, 2013

Sales Staff were fantastic, very informative and friendly. Very Good to work with, No Problems. When it came to the Finance Staff that was a different story. The MSRP was $19520. I received a More

by artwalk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Aghel
Jul 09, 2013 -

Safford Brown Hyundai Fairfax responded

I want you to know that your feedback is greatly appreciated. At FAirfax Hyundai, we continuously strive to improve as a business. Reviews like yours help us learn more about the areas in which we need to progress. I would like to extend my sincerest apologies for the experience you had at our dealership. I would like to speak with you about this issue so I can better understand it and apologize again. Please contact me at your earliest convenience. Kind regards, Matthew Westcott - General Sales Manager | matt.westcott@fairfaxkia.com

June 12, 2013

My entire experience at Fairfax Hyundai was great. I worked with the internet sales manager to get the best price possible and when I brought the quote to the physical team, I had no problems. Everyone More

by ramiller23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember
Jun 21, 2013 -

Safford Brown Hyundai Fairfax responded

Thank you for sharing your experience. We are pleased to hear that our staff was able to help you find what you were looking for. Our team will be happy that you enjoyed your time spent with our dealership. We look forward to working with you again! Don't forget to check out our Facebook and Twitter pages for access to exclusive specials! Kind regards, Matthew Westcott - General Sales Manager | matt.westcott@fairfaxkia.com

May 30, 2013

I came in to look at buying a new car, with the Genesis in mind, talked with Thomas and he talked to me about the Genesis, and suggested I also give consideration to the Azera. It turned out that was the r More

by olenkline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharise Williams, Thomas Kim
May 31, 2013 -

Safford Brown Hyundai Fairfax responded

Thank you for the 5-star rating! We couldn't be happier to know that you are extremely pleased with your decision to do business with us. Both the Genesis and Azera are wonderful cars and it's great to hear that Thomas and Sharise were able to show you the appeal of both vehicles. We hope to see you again when it's time for your first oil change. Be sure to check out our Facebook and Twitter pages for our online specials. Kind regards, Matthew Wescott - GSM | matt@fairfaxhyundaiinc.com

May 22, 2013

Jaime was awesome! Ask for him and he will get you into the right car. Jae was difficult to deal with. Don't leave your stuff in your car when they test drive it. Didn't realize that our bag was in the car More

by sweetpeafour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime
May 29, 2013 -

Safford Brown Hyundai Fairfax responded

Thank you for the feedback. I'm glad to hear you had a good experience with Jaime, however, I'm sorry to hear that you did not receive the same level of customer service from Jae. We pride ourselves in giving our customers the best customer service when it comes to purchasing your car, and I would love if you would please give me a call so we can discuss this further. I would like the opportunity to mend your relationship with our dealership. Kind regards, Matthew Wescott - GSM | matt@fairfaxhyundaiinc.com

May 08, 2013

I was at this delaership during a snow storm in March. I was there a couple days and was treated great. Will go back anytime More

by ron33609
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 09, 2013 -

Safford Brown Hyundai Fairfax responded

Thank you for the terrific review of Fairfax Hyundai! Our team is dedicated to going the extra mile to ensure the satisfaction of all of our customers. We have worked very hard to provide a stress-free, hassle-free car buying environment by listening to your needs and helping you find the vehicle you are looking for. If you have any questions or concerns, please let us know. Remember to Like us on Facebook and Follow us on Twitter for specials and online exclusives. Kind regards, Matthew Wescott - GSM | matt@fairfaxhyundaiinc.com

March 30, 2013

I purchased a 2012 hyundai elantra from fairfax hyundai. My initial interactions with the sales rep were respectful and enjoyable. When I made the decision to pull the trigger on the car, the experience be More

by squeezeal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 01, 2013 -

Safford Brown Hyundai Fairfax responded

Thank you for the feedback. I truly do apologize for any inconvenience we may have caused you during the purchase process at our dealership. I would also be very grateful to hear more about your experience with our Finance Manager. I can assure you this does not line up with our standards, so please contact me so I can better understand what happened and we can work together to resolve this issue immediately. Kind regards, Matthew Wescott - GSM