Safford Brown Hyundai Manassas

I left this service visit feeling frustrated and misled. Kevin, my advisor, assured me over the phone that replacing my front brakes and rotors would cost about $500–$600, which matched other quotes I had r Kevin, my advisor, assured me over the phone that replacing my front brakes and rotors would cost about $500–$600, which matched other quotes I had received. That was the only reason I brought my car here. What he failed to mention was that this price did not include labor. When I came to pick up my car, I was blindsided with a total of $820.97. Even when I questioned the amount, I wasn’t told it was because of a $415 labor charge. Instead, I got a vague explanation that “everything is original.” It felt deceptive and unprofessional, especially because I was there with my three-year-old and didn’t have the time or focus to argue on the spot. Clear communication about costs should never be optional—it’s basic honesty. To make matters worse, I reached out multiple times by email and phone and was told I’d get a call back, but no one ever followed up. Avoid this place at all cost!!! More

Andreas gave excellent customer service and explained clearly what maintenance was completed on my car. clearly what maintenance was completed on my car. More

I have been happy with Ken Orr in service he's very courteous and helpful. Ken has always went above and beyond to take care of me and my car. I love him as a service advisor. courteous and helpful. Ken has always went above and beyond to take care of me and my car. I love him as a service advisor. More

Hands down the best car buying experience! They put the human element into buying a car. Arkeem, Eric, and Povl all not only listened but understood our needs, wants, and concerns and addresse They put the human element into buying a car. Arkeem, Eric, and Povl all not only listened but understood our needs, wants, and concerns and addressed each of them. There was ZERO pressure to make a decision, it was clear they wanted a happy customer, not just a sale. Once we made our decision, paperwork was done quickly but not rushed. We actually laughed and enjoyed signing car loan documents😄. I’ve purchased Dodge, Kia, Ford, Subaru, and Hyundai from other dealerships but nothing beats the experience at Saffard Brown Hyundai. I cannot recommend this sales team enough! More

Worst experience ever brought 2020 Sonata Hybrid in because couldn’t get into car without having to use key to open hidden key access. After being able to start car with key fob against start button wa because couldn’t get into car without having to use key to open hidden key access. After being able to start car with key fob against start button was able to bring in for service waited almost a month to get back same problem two weeks latter. Dealer had car for almost 4 months waiting for 12 volt battery. We got back car and traded it in for a different car manufacturer. Will never buy another Hyundai. Car had 27000 miles on it. More

I would leave zero stars if possible! We have had nothing but issues with this dealership. I will start with the car itself. We are having starter issues as well as stalling issues wit We have had nothing but issues with this dealership. I will start with the car itself. We are having starter issues as well as stalling issues with our 2023 Santa Fe that we purchased new in April 2023. We have had the car to service twice with no resolve. This is our only car and they refuse to allow us a loaner so this coming Friday we are paying out of pocket for a rental car in order to drop the car off for the day. We have provided video as well as spoken with the service manager Sam on the phone and his solution was to make us an appointment for October 21st to drop the car - after knowing we are having major issues with the car starting and stalling. He didn't even follow up with us after telling us he would. Also, each time we have been in for service, we are never acknowledged, all the advisors are sitting behind the desk on their cell phones and we have to say loudly hello in order for someone to look up. Next issue is refund of warranties purchased through the dealership at time of purchase. We requested with Mr. Wise in finance on 08-08-2024 that the paperwork be sent to the two companies to cancel three warranties. I followed up with the warranty companies end of August and they had never received the paperwork. I attempted to contact Mr. Wise in finance several times. He would never respond so we went to the dealership and met with Kerri in finance. Not only was she rude, she was not helpful either. They blame accounting for everything. I have now confirmed with the warranty companies all three have been cancelled but the dealership is responsible for refunding two of the three to the bank. Again, nobody is helping or providing us any type of contact information for accounting - which is who finance keeps blaming for the delay. We are now waiting again with no resolve. I have filed a complaint with BBB with no response. We have searched online for someone higher up in the company to contact but we keep getting routed back to the dealership. Our hope is to get rid of this lemon and never have to deal with this dealership again. This experience has turned us off of the brand itself - we will never purchase another Hyundai again. This is the worst all around experience we have ever had with a car brand or dealership. I would not recommend them to my worst enemy. More

We purchased our new vehicle a few months ago. Erick and Shak were very professional and great to deal with during the buying process. The professionalism and care did not stop once we had our veh Erick and Shak were very professional and great to deal with during the buying process. The professionalism and care did not stop once we had our vehicle. We ended up having an issue and the Service department stepped up, even providing a loaner until the issue was resolved. The Service Manager Sam is awesome. He was very responsive, always keeping us informed. They really do have a great team at Safford Brown Hyundai. I highly recommend them whether you’re purchasing a vehicle or simply need your vehicle serviced. More

Sami met me on a Sunday afternoon and helped me quickly test drive a Mercedes and finalize a great deal in short order. I had wrecked my car the previous night and I was able to transfer my belongings in test drive a Mercedes and finalize a great deal in short order. I had wrecked my car the previous night and I was able to transfer my belongings inti the nee car and store ny car there until ai can come back and get it. Wonderful experience!! More

I took my Santa Fe Hybrid 2023 white for car wash to this dealership on Saturday 2/24/2024 . I purchased my car from this dealership brand new. Unfortunately, it was a very bad experience as follow: 1- Fe dealership on Saturday 2/24/2024 . I purchased my car from this dealership brand new. Unfortunately, it was a very bad experience as follow: 1- Female service receptionist was not helpful. She did not even bother to see my car records. When I asked for supervisor she did not call him/her. 2- Coffee machine was not working. No snacks were provided. Refrigerator was completely empty. 3- Car was washed very poorly. Visible dark spot on the car. Floor were not vacuumed. No paper cover was placed on the floor. No plastic cover on seat. 4- Mirrors and seat settings were all changed drastically. I was about to have an accident because of it. 5- While we were waiting inside for a long time, the staff who brought and parked the car (very young man, hispanic) was wasting a lot of time speaking with his friend and not brining the key inside so we can leave. 6- Considering all the above, it shows lack of supervision, quality control and quality assurance at this dealership. Not recommended! More

Bought a 2014 Ram 1500 December 28, 2022. On the way home the tire pressure light came on and called the salesman and he said to bring it back. Was going to bring truck back on December 30. O On the way home the tire pressure light came on and called the salesman and he said to bring it back. Was going to bring truck back on December 30. On December 29 the check engine light came on. We brought it to the Service Department two days after buying it. They fixed the tire pressure issue. They did diagnostics for the Service Engine Light. The truck needed a Fuel Sending Sensor which was on backorder. We couldn't get this fixed until almost March. In April the engine started ticking and not running good. Then the Check Engine light came on. We took it to Advance Auto and diagnostics had code P0303 Cylinder 3 Misfire and P219A:Bank 1 Air-Fuel Ratio Imbalance. I called the Sales Department manager and told him about this in May. He said to get the Cylinder 3 Misfire problem fixed and call him back about the Bank 1 Air-Fuel Ratio Imbalance. Never .did we know the money we would have to spend to get it running right. My husband and our son hoped that replacing the sparkplugs and switching the coil packs around would fix it, which they did. But this didn't fix it. So we took it to a reputable Auto Repair shop. They drove it and did diagnostics. It needed Camshaft, Lifter Sets, Cylinder Head Gasket Set, Exhaust Manifold Mounting Kit costing $5,587.58 to get it repaired. We talked to the General Manager at Safford Brown asking him to help us with the cost, but wouldn't. Now the Check Engine light is on again. Diagnostics shows the same code as the one that was on the day after we bought it for a Fuel Sending Sensor which Safford Brown was supposed to have fixed. We are so disappointed with this vehicle. We feel like we bought a LEMON vehicle. More