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Safford Brown Hyundai Manassas - Service Center

Manassas, VA

4.4
890 Reviews

890 Reviews of Safford Brown Hyundai Manassas - Service Center

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March 12, 2020

Very nice, friendly, and helpful staff members. The waiting lounge needs better ammenties. No drinks in the fridge. I was able to get out within an hour. More

by irtizasami
Recommend Dealer
Yes
Employees Worked With
Jen Seldon
Mar 16, 2020 -

Safford Brown Hyundai Manassas responded

We appreciate you taking the time to share this review with us. I am pleased that our Brown's Manassas Hyundai staff was able to provide you a friendly service experience. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. Thank you and please don't hesitate to contact us if you have any questions or concerns about your car. Regards, Shak Alfonse GM shak.alfonse@brownscar.com

March 11, 2020

Mike is excellent and always takes great care of everything I need, and keeps me informed of any needed maintenance or updates. Could not ask for anyone better! More

by Twa727
Recommend Dealer
Yes
Employees Worked With
Mike Seymour
Mar 11, 2020 -

Safford Brown Hyundai Manassas responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mike does for Brown's Manassas Hyundai and our customers. Hope to see you again soon! Best, Shak Alfonse – GM – shak.alfonse@brownscar.com

March 10, 2020

Very good Very efficient, courteous Recommended additional needs for future visits work done in a timely manner waiting area clean and well stocked would re More

by shobaugh1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 11, 2020 -

Safford Brown Hyundai Manassas responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Brown's Manassas Hyundai's Service Department. Thanks again, Shak Alfonse – GM – shak.alfonse@brownscar.com

March 09, 2020

kind,courteos,knowlegable Always make you comfortable.The atmoshere is always friendly,information in terms you understand.My car comes back to me well serviced and clean,un More

by SHIRRON67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jen Seldon, Leslie Adams
Mar 09, 2020 -

Safford Brown Hyundai Manassas responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Brown's Manassas Hyundai special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Shak Alfonse – GM – shak.alfonse@brownscar.com

March 08, 2020

Customer services was very Professional and courteous. Ken was amazing. Would highly reccomend to all my friends and family. Thank you for all you do! More

by HANNAH
Recommend Dealer
Yes
Employees Worked With
Ken Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Safford Brown Hyundai Manassas responded

Hi Hannah, and thanks for the great feedback! We're very happy that Ken was there to give you the customer service we know you deserve! Thank you for choosing Brown's Manassas Hyundai and we look forward to seeing you again! Take care, Shak Alfonse – GM – shak.alfonse@brownscar.com

March 07, 2020

So kind and always willing to help! Love it here, definitely worth the drive from school! Don’t trust anyone else to fix my car! More

by TAYAHVEENAH
Recommend Dealer
Yes
Employees Worked With
Jen Seldon
Mar 09, 2020 -

Safford Brown Hyundai Manassas responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Brown's Manassas Hyundai. If there is anything more that we can do, please come back and see us again. Take care, Shak Alfonse – GM – shak.alfonse@brownscar.com

March 07, 2020

Brown's Hyundai service department provided outstanding customer service! Thanks to my advisor, Mike! He ensured I received service in a timely manner and provided the applicable discount. More

by CLARKJS12
Recommend Dealer
Yes
Employees Worked With
Mike Seymour
Mar 09, 2020 -

Safford Brown Hyundai Manassas responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mike does for Brown's Manassas Hyundai and our customers. Hope to see you again soon! Kind regards, Shak Alfonse – GM – shak.alfonse@brownscar.com

March 07, 2020

Staff is courteous and listens carefully when you describe a problem. Waiting time was reasonable. Costs are a bit high but the service is good. More

by ehenry571
Recommend Dealer
Yes
Employees Worked With
MCConnell
Mar 09, 2020 -

Safford Brown Hyundai Manassas responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Brown's Manassas Hyundai for your vehicle needs. Best, Shak Alfonse – GM – shak.alfonse@brownscar.com

March 06, 2020

I took both my cars (2013 Elantra & Sonata) in for service. I was pleased with the service and the work. I will go back again. More

by CRHUTCH
Recommend Dealer
Yes
Employees Worked With
Jen Seldon
Mar 09, 2020 -

Safford Brown Hyundai Manassas responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Thank you for choosing Brown's Manassas Hyundai! Best, Shak Alfonse – GM – shak.alfonse@brownscar.com

March 06, 2020

The dealership is clean and well organized. Staff is generally friendly and courteous. The refreshment with coffee and tea is good also. Carwash at the end of service is a nice touch. More

by Joon
Recommend Dealer
Yes
Employees Worked With
Mike in service
Mar 09, 2020 -

Safford Brown Hyundai Manassas responded

We are glad to hear you enjoyed your recent visit to our service department. At Brown's Manassas Hyundai we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! We look forward to working with you again in the future! Best, Shak Alfonse – GM – shak.alfonse@brownscar.com

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