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Safford Brown Mazda Alexandria

Alexandria, VA

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72 Reviews

7400 Richmond Highway

Alexandria, VA

22306

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Showing 72 reviews

January 02, 2020

I am still on the hunt for a quality used Mazda, but am happy with the relationship I quickly built with Anthony. He is polite, courteous, and most importantly, up front. I hope to be able to maintain a wo More

by ProtectYourself
Recommend Dealer
Yes
Employees Worked With
Anthony Arthur
Jan 03, 2020 -

Safford Brown Mazda Alexandria responded

Thank you for taking a moment to share your feedback with us. I am glad to hear Anthony could provide you with an overall positive experience. Please don't hesitate to contact us if we can assist you with any future auto needs. Take care! Best, Steve Forsht - General Manager - steve.forsht@brownscar.com

October 23, 2018

Selling broken card Don’t buy used car from this dealership they are selling broken cars I bought a used car from this dealership and they offer me 3 months power train w More

by Obi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad, Brandon Trujillo
October 16, 2018

Terrible Service Department I took my 2017 CX-3 Mazda in for routine maintenance and a check of the Blind Spot Monitoring (BSM) system. They scratched my car in 3 places and the More

by Harvey723
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sandra, Frank Cavallaro
Oct 19, 2018 -

Safford Brown Mazda Alexandria responded

I am deeply sorry to hear about your experience with our service department. Our customers are our top priority, and I sincerely apologize that we did not meet your needs during your last visit with us. If you would like, please contact me at your earliest convenience so I may further understand the situation. I look forward to hearing from you. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com

August 23, 2018

Purchased 2018 Mazda Purchased the vehicle last weekend and traded in my 2005 Mazda3. Great experience with the staff, especially Brandon in sales and Bob in finance. Look More

by Aug18Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Trujillo
Aug 23, 2018 -

Safford Brown Mazda Alexandria responded

Thank you for this amazing review of your experience with Brandon and Bob] here at Brown's Alexandria Mazda! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com

July 01, 2018

Easy, Honest and Customer Focused Just bought a 2018 CX-9 from Brown’s and I could not be happier with the dealership experience. Having been an Acura owner for many years, the jump t More

by RadleyNotSoRad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haroon Mofidi, Rhudy Botbol, Brian Bearce
Jul 02, 2018 -

Safford Brown Mazda Alexandria responded

Thank you for recognizing your experience at Brown's Alexandria Mazda. I am glad that we were able to show you what we strive to deliver. Always feel free to call or stop by if there is anything else we can do to help you. Kind regards, Steve Forsht - General Manager - steve.forsht@brownscar.com

May 03, 2018

Great Customer Service. Friendly. Quick and Thorough. Out of all of my experiences with dealerships, the most positive one was with Brown's Alexandria Mazda. The staff there were very friendly, as well as More

by Used Mazda Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Lewis, Brandon Trujillo
May 04, 2018 -

Safford Brown Mazda Alexandria responded

We cannot thank you enough for your wonderful review of Brown's Alexandria Mazda and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best regards, Steve Forsht - General Manager - steve.forsht@brownscar.com

March 31, 2018

Misleading Sales Tactics / Substandard Customer Service If I could give this place negative stars, I would! I purchased a vehicle from Browns Mazda a little over year ago. At the time of purchase, I als More

by joey21208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Huang
Apr 12, 2018 -

Safford Brown Mazda Alexandria responded

This review has been received.

February 10, 2018

Great experience I actually did not buy a car from Brown's Alexandria, as I ended up purchasing a Subaru, but I had such a positive experience with my salesperson Benj More

by Happy MINI owner
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benjamin Castro
Feb 14, 2018 -

Safford Brown Mazda Alexandria responded

We're delighted to hear that your visit went so well and Benjamin was there to provide you with such exceptional service! We are glad to hear you were able to get a vehicle that you are happy with regardless if it was with us. Thank you for giving us a shot. Kind regards, Steve Forsht - General Manager - steve.forsht@brownscar.com

October 16, 2017

Wonderful experience My fiance and I had an AMAZING experience with Brandon! We initially had gone out on a Sunday to window shop, as where we are from dealerships are clo More

by AnnaFraser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Trujillo
Oct 18, 2017 -

Safford Brown Mazda Alexandria responded

Anna, thank you for taking the time out of your day to share your experience. We believe in knowledgeable and professional customer service and I'm glad that Brandon made such a great impression on you. We're excited to assist you with every aspect of your automotive inquiries in the future. Sincerely, Steve Forsht - General Manager - steve.forsht@brownscar.com

October 11, 2017

Amazing Experience -- Great Dealership Brown's has an excellent detailing service. These guys are magicians! I took my 1999 Miata MX-5 in for a detailing and what an amazing job they did! More

by Diane Fullerton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ellis Scott Frison III (Scott) Assistant Service Manager
Oct 16, 2017 -

Safford Brown Mazda Alexandria responded

Diane, thank you for leaving us this wonderful review. I am happy to hear that you were pleased with the service you received from Brown's Alexandria Mazda. If there is anything more that we can do, please come back and see us again. Take care! Regards, Steve Forsht - General Manager - steve.forsht@brownscar.com

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