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Safford Brown Nissan Sterling

Sterling, VA

4.5
344 Reviews

45155 Towlern Place

Sterling, VA

20166

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Showing 344 reviews

November 02, 2025

In my Nissan Rogue the passenger airbag was on check. Joanna offered two options: 1. Diagnostics to find out the reason for the passenger airbag light on check, cost $200, plus $1,000 for replacement of More

by ALEXARUBIN
Recommend Dealer
Yes
Employees Worked With
Joanna
Nov 03, 2025 -

Safford Brown Nissan Sterling responded

Alexa, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

Nov 03, 2025 -

ALEXARUBIN responded

Thanks for the offer to discuss my experience at Safford Brown Nissan Sterling. I have missed the opportunity in my review to mention the EXCELLENT result of discussing the situation with the General Manager, Mr. Jesse Hill. He was very sympathetic to my concerns and gave me the best advice to start with the diagnostics. I truly appreciate his support. Thank you, Mr. Hill!

November 01, 2025

I had this appointment booked for more than a week and then I’m told a day before that is canceled. More

by donnatony49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Bandy, Ehab Kandil, Cynthia Leonard, Carla Araya, William Weaver
Nov 06, 2025 -

Safford Brown Nissan Sterling responded

Donna, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 31, 2025

Stafford Brown is my go to Nissan service center. They are the technicians are well-versed even when you’re describing an issue they pretty much know what you’re talking about and are willing to work More

by JOSHRUSMC01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
Oct 31, 2025 -

Safford Brown Nissan Sterling responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Nissan Sterling.

October 31, 2025

Ricky was a great salesman from the start! If it wasnt for him I would not be in my new ride!! Thanks again Ricky & Ahmed (sp) More

by thisismeek88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky clemons
Oct 31, 2025 -

Safford Brown Nissan Sterling responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Safford Brown Nissan Sterling!

October 31, 2025

This has been my dealership since 2008. Very sad to hear it is changing to Mazda!! The service has most always been excellent. Not sure where I will go now that it is Mazda. No options clos More

by mustangsally1118
Recommend Dealer
Yes
Employees Worked With
Joanna Delgado
Oct 31, 2025 -

Safford Brown Nissan Sterling responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Brown Nissan Sterling, we look forward to having you as a valued customer for many years to come!

October 30, 2025

The service was good. Very quick and effecient. I am happy with the service I received. More

by ISIAHSCOTT98
Recommend Dealer
Yes
Employees Worked With
Asbel
Oct 31, 2025 -

Safford Brown Nissan Sterling responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 30, 2025

Sharon is extremely dedicated, efficient and always a pleasure to work with. Sharon always goes above and beyond to make sure I'm taken care of. I truly appreciate all of her efforts! More

by mprater36
Recommend Dealer
Yes
Employees Worked With
Sharon
Oct 30, 2025 -

Safford Brown Nissan Sterling responded

Thank you so much for choosing Safford Brown Nissan Sterling! Please let Sharon know if we can be of any more assistance.

October 30, 2025

Fast, happy to help, overall positive experience. Didn’t care much for pushing that ECP though More

by carlos.simon91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
Oct 30, 2025 -

Safford Brown Nissan Sterling responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Safford Brown Nissan Sterling!

October 30, 2025

It's easy to get in and out and always tell you what you need. Service is good and they are always very competent More

by SHANECLANCY1
Recommend Dealer
Yes
Employees Worked With
Asabel
Oct 30, 2025 -

Safford Brown Nissan Sterling responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 29, 2025

Great customer service! ! I have purchased 2 vehicles at this location and had a great experience both times! Highly recommend! More

by CRYSTALABDL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed and not sure if salesman’s name
Oct 29, 2025 -

Safford Brown Nissan Sterling responded

Thanks for your feedback on your recent visit to Safford Brown Nissan Sterling. It's great to hear that we were able to assist you and that you had such a positive experience.

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