Safford Brown Nissan Sterling

AWFUL SERVICE DEPARTMENT! Whatever you do, drive a few AWFUL SERVICE DEPARTMENT! Whatever you do, drive a few extra miles to avoid having your car serviced at Brown’s Nissan in Fairfax, VA. I brought in AWFUL SERVICE DEPARTMENT! Whatever you do, drive a few extra miles to avoid having your car serviced at Brown’s Nissan in Fairfax, VA. I brought in my classic Nissan 300ZX for service back in June of 2010 to have the odometer and tripometer replaced and here are the events that followed: • When they replaced the broken odometer, no one bothered to tell me that the new one would not be brought back to its original mileage (43k in my case). I now have a 1990 Z with ZERO miles. I only have a receipt to show people what the mileage should actually be, but it looks otherwise suspicious (odometer rollback), which might make the car difficult to sell in the future. • The fuel gauge no longer works! • The steering column was not put back together correctly • There was a gasket hanging out of the instrument cluster • The other instrument cluster was not properly aligned • There was a one inch scratch on the radio bezel • The car was left unlocked in their parking lot overnight • Had to take the car back 3 times to correct these issues and the fuel gauge still does not work at all • Had at least a dozen phone conversations with people promising to call me back with a resolution and they rarely ever called back. I had to stay on them constantly until I just had to give up. The service department promised to get me a new fuel gauge and replacement radio bezel. However, at the time of this writing, almost 5 months have passed and Brown’s Nissan has still not bothered to follow up on their mistakes. In addition to the fuel gauge, it now appears as though my oil pressure and temperature gauges are now on the fritz, only working intermittently. I don’t know if this is a result of whatever they did to my instrument cluster back in June but when I reported it to Brown’s, they never bothered to call back (big surprise). The low level of customer service at Brown’s, quite honestly, is unbelievable. I’ll have to bite the bullet on this one and take my Z to someplace else where their staff actually cares about the quality of their work. Needless to say, my two Z’s will never return to Brown’s, and my many friends in the Z community now know to avoid this hassle as well. More

My car was purchased brand new from this dealership at the beginning of this year. The sales was fine, except for the ridiculous $389 processing fee. The problem with this dealer is their subpar service the beginning of this year. The sales was fine, except for the ridiculous $389 processing fee. The problem with this dealer is their subpar service department. I've had my car in shortly after purchasing it to have a deck rattle issue looked it. After replacing parts and reassembling the interior, they did a terrible job. The rear seats were loose, the covers for the rear air bags was placed on incorrectly, and there were a lot of oily finger print marks all over. I spent nearly 2 hours correcting all these problems on my own. Quality is very poor with the technicians working on the cars. When I made the appointment for the recall notice, I requested that they look at a few other issues I was having with the car. When going in for this appointment, they didn't even bother to check those problems. Infact the work order completely omitted what I had requested. The only work performed was the recall. I had to made another appointment for 3 other issues. At this most recent visit, they were only able to fix one of them. I even went on a drive with the technician and after pointing out the problem, he confirmed it. We went back to the dealership and he said he could fix it. He didn't fix it. All that he did was apply tape to a panels interior. The problem is still there. I don't trust these technicians at this dealership and will be having my car serviced somewhere else to have the issues resolved. These guys are pretty clueless at fixing cars. Absolutely pathetic. If you live in VA and need to buy a Nissan car, Browns is ok for new sales. However, don't even waste your time and money to have your car serviced here. More

This is the second Nissan my family has bought at Brown's Nissan in Sterling. Patrick and John were really great and worked hard to accommodate me in purchasing the right vehicle. They loaned me a Sentra to Nissan in Sterling. Patrick and John were really great and worked hard to accommodate me in purchasing the right vehicle. They loaned me a Sentra to test drive overnight and when I decided on the upgraded model, found and brought one over from another dealership and negotiated with us on the pricing. They answered any questions I had and really showed that they were willing to go the extra mile to earn my business. Buying my first car was a very positive experience with this dealership and I would definitely recommend them. More

I was referred to Patrick by a neighbor. He was awesome!!! Both he and Peter took the time that I needed and showed me the options for the vehicle that I was looking for. They even had the right ca awesome!!! Both he and Peter took the time that I needed and showed me the options for the vehicle that I was looking for. They even had the right car brought over to Sterling for the next day so we could finish the deal. Nothing about these two, but the actual purchase of the vehicle TAKES ENTIRELY TOO LONG!!!!!!!! So if i could change one thing it would be that. Yet those two made sure I was fine during the whole time. Patrick even gave me a loaner when I had to come back to get an accessory put on that was ordered for me. Overall GREAT GUYS!! I will be referring them all the time!!! More

The manager and staff was very rude and They couldn't understand what exactly I was looking for. The staff didn't know about the options for the car they are selling and I am totally dissatisfied with th understand what exactly I was looking for. The staff didn't know about the options for the car they are selling and I am totally dissatisfied with the manager the way he behaves with customers. I had the same experience twice and will never walk in to this dealer again in my life. More

The people that we dealt with were extremely courteous, polite, friendly, and knowledgeable. Kwadwo was extremely helpful with the test drive and figuring out what we wanted for options. Brian provided c polite, friendly, and knowledgeable. Kwadwo was extremely helpful with the test drive and figuring out what we wanted for options. Brian provided customer service and gave us a good deal on the car. He also kept the conversation light and friendly making the experience more enjoyable. Mustafa helped expedite the financial process making it painless and easy. Overall our experience was very good. More

When I walked into the dealership I was quickly greeted by Paul Wayson. I told him I was looking for a Pearl White 370z with sports package and navigation. He partnered up with Patrick Hall and they loca by Paul Wayson. I told him I was looking for a Pearl White 370z with sports package and navigation. He partnered up with Patrick Hall and they located a car about 25 miles away. I was looking to buy a cat that day so they sent one of there employes to pick the car up for me. Patrick Hall Paul Wayson and I were able to agree on a price that I was very happy with. Michael Francella then did a fantastic job helping me with financing. This was my first new car I have ever bought. The team at Brown's Sterling Nissan did an amazing job assisting me in purchasing the car. They were very friendly and I never felt pressure to buy a car that day. I highly recommend Brown's Sterling Nissan to anyone in the Mid Atlantic area that is thinking about buying new car. More

This dealership has excellent customer service! All were friendly, competent, and efficient. The finance dept. was very fast. We expected to be there forever, but were done quickly. You can tell customer se friendly, competent, and efficient. The finance dept. was very fast. We expected to be there forever, but were done quickly. You can tell customer service is very important to them. Would definitely recommend Paul Wayson and Patrick Hall. More

Outsanding dealership. Very professional. If you want to purchase a new car and deal with very knowledgabe and professional staff, see Michael Francella and Patrick Hall. I would definetely purchase another purchase a new car and deal with very knowledgabe and professional staff, see Michael Francella and Patrick Hall. I would definetely purchase another car from Brown's and Patrick and Michael. Johny Tam from the finance dept was also very fast and efficient. These gentlemen operate in a very business-like manner without a lot of the pointless sales banter. More

The best new car buying experience by far. I called the dealership on Saturday 7/31/10 around 10am due to being frustrated by another area Nissan dealership. Zabed answered the phone and I explained to him dealership on Saturday 7/31/10 around 10am due to being frustrated by another area Nissan dealership. Zabed answered the phone and I explained to him that I knew what I wanted and was ready to do the deal today. He listened and told me to come down and he would take care of us. We arrived at the dealership shortly thereafter. Zabed came out to greet us and heard us out. He introduced us to Armin (sales consultant) and told him what we wanted. Armin was very professional, listened to every question (versus getting on his phone to text/email while test driving like the last dealership) and showed us what we wanted. Zabed periodically came by to check that all was well on top of balancing a very busy Saturday/End of month. We had are increasingly rowdy kids there and they both did their best to work up numbers and evaluate our trade in quickly. We left after a couple of hours. Zabed made several follow up calls and worked with us to get the right price and financing. I went back that evening to buy the car and finished at 11:30p. Johnny Tan (financing) was very thorough and took the time to explain everything. Armin stayed around to give me a overview of the car even that late at night. Every person there was polite and professional. Zabed and Armin went above and beyond to get the deal done and we appreciate it since it was out first Nissan purchase. If there was one suggestion I could offer?? It would be to offer free coffee as it is hard to make change at 10:30pm at night when the cashier is gone. :) More