Brown's Manassas Subaru - Service Center

Did a good job of reviewing all parts of the car and providing the information for planning repairs. providing the information for planning repairs. More

As usual Safford Brown did not disappoint. They got my car in and out in a good time. I was happy to see my car nicely washed, saving me money and trip to the car wash. The waiting area, quiet They got my car in and out in a good time. I was happy to see my car nicely washed, saving me money and trip to the car wash. The waiting area, quiet, nice and clean, and the coffee was great companion. I highly recommend them for all your Subaru needs. More

Very polite and professional. This was the level of service that should be expected from all other employees at the dealership. This was the level of service that should be expected from all other employees at the dealership. More

Staff very nice - waiting area comfortable and work done fairly quickly Overall a good experience Thank you fairly quickly Overall a good experience Thank you More

Meredith was very helpful in taking care of my needs like having a loader car and having the car done when I was able to pick it up. Having the car washed was nice but cleaning out the dirty inside was such having a loader car and having the car done when I was able to pick it up. Having the car washed was nice but cleaning out the dirty inside was such a surprise and something I really appreciated. She went over what maintenance needed to be done at 30,000 miles but did not pressure me to do the work at the dealership More

Eddie was incredibly helpful and kind. He took the time to hear my issues and addressed them all. He showed me additional services that my car could use but didn't push me to get them done He took the time to hear my issues and addressed them all. He showed me additional services that my car could use but didn't push me to get them done at that time, which I appreciated. It made me have faith in him caring for me and the car. More

Second time at the service center and I was still getting used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when I asked for details. The whole process went smoothly. More

Everything was fine. Got my state inspection done in about 45 minutes. And getting my car washed was nice! Got my state inspection done in about 45 minutes. And getting my car washed was nice! More

Check in was efficient. Techs identified problem quickly. Service rep explained options clearly. Happy with experience. Techs identified problem quickly. Service rep explained options clearly. Happy with experience. More

It’s easy to schedule and they greet you when you arrive. The use of their texting update system makes little sense when you know I’m in the waiting room, but it’s a nice place with great hospitality touches The use of their texting update system makes little sense when you know I’m in the waiting room, but it’s a nice place with great hospitality touches while you’re waiting. You’re going to come talk to me and very nicely review your findings anyway. Love their work. The fact the wash and vacuum the car thoroughly is the cherry on the top. I’ll never go anywhere else. More