Brown's Manassas Subaru - Service Center

Service Department My car was serviced in a timely manner. The service staff were very friendly and explained the service recommended and the cost before the service wa My car was serviced in a timely manner. The service staff were very friendly and explained the service recommended and the cost before the service was done. More

Came in last minute; fixed and on road in less than 30. I had an unknown electrical problem which would not let me shift out of park. I called the 1-800 number on the manual Subaru provides with the car but I had an unknown electrical problem which would not let me shift out of park. I called the 1-800 number on the manual Subaru provides with the car but they were clueless as to what the issue might be. So, I had the car towed to Brown's (nearest Subaru dealership). Due to the lateness of the evening, I was sure that I would have to leave the car overnight (logistical headache). Bbut fortunately, the service dept was still open. The service attendant (Ms Trish Montgomery) upon hearing my woes, immediately suspected the problem and called the service garage and asked one of the technicians if he had time to fix it this evening. I was in and out and back on the road in less than 30 minutes. Crisis averted. Kudos to Ms Trish. More

Brown's is like family I bought two cars from Brown's. I am planning on a third. They are a great crew and the service is great. I trust Brown's. I bought two cars from Brown's. I am planning on a third. They are a great crew and the service is great. I trust Brown's. More

Service on my new crosstrex Friendly people. Great service and value with easy drop off. This was my first oil change which was free. Purchased the car at this dealership and was Friendly people. Great service and value with easy drop off. This was my first oil change which was free. Purchased the car at this dealership and was very happy with the overall process. Looking to buy another car soon and will definitely do it with the same sales team. More

Very friendly service department! Meredith was very friendly. She greeted me immediately as I walked through the door. I've always had a good experience at this dealership and I love Meredith was very friendly. She greeted me immediately as I walked through the door. I've always had a good experience at this dealership and I love being greeted by their dog! More

Great service department I absolutely love your online scheduling program. It was a simple oil change, check up, and tire rotation... first time back to the dealership... and I absolutely love your online scheduling program. It was a simple oil change, check up, and tire rotation... first time back to the dealership... and everyone made an effort to exceed expectations. Well done! More

Maintenance for a minor issue with my 2018 Outback 3.6R The service provided. From the greeting by your customer service rep Meredith Eden, to the service manager Vince explaining things to me and the servi The service provided. From the greeting by your customer service rep Meredith Eden, to the service manager Vince explaining things to me and the service technician Zack Gough explaining everything that he did. More

Wonderful staff at the service department! The staff at the service department is wonderful! I actually look forward to having my car serviced. Trish and Shelley have helped me out over the ye The staff at the service department is wonderful! I actually look forward to having my car serviced. Trish and Shelley have helped me out over the years and never made me feel inferior for asking some dumb questions - like what happened to my fog lights! More

Excellent customer service from Trish Trish took the initiative to see if she could get my GPS to work. By removing the SD card, she was successful. She still had a service tech to check o Trish took the initiative to see if she could get my GPS to work. By removing the SD card, she was successful. She still had a service tech to check out the vehicle to be sure she hadn't missed anything. Hopefully, the issue was resolved. As a new Subaru owner, I lacked confidence with all of the technology. Trish patiently answered questions, and I left with more knowledge to enjoy my vehicle. Thank you, Trish. More