Safford CDJR Sterling

Very good experience for recall service the dealership did video review and corrected the tire pressure. did video review and corrected the tire pressure. More

The new staff you have are horrible. No need to spell it all out, but it makes me want to drive the 1.5 hours to the Woodbridge location. No need to spell it all out, but it makes me want to drive the 1.5 hours to the Woodbridge location. More

Great service, oil change and tire rotation was completed in a timely manner while I waited. Service manager was professional. in a timely manner while I waited. Service manager was professional. More

Had such a bad experience my wife wanted me to write a review and warn everyone else. Now this is my 2nd bad experience, the first time they installed a battery wrong in my wife's JGC and melted the fu review and warn everyone else. Now this is my 2nd bad experience, the first time they installed a battery wrong in my wife's JGC and melted the fuse box....then asked me to pay for it. (I didn't of course). Now this time we brought her JGC in because the center monitor wasn't turning off. I brought it in around 1:00 and called around 4 (on a Friday) to find out my advisor went home and they'll call me tomorrow. (nice service there bud). So the next day he calls me to let me know they did a software upgrade which didn't fix the problem and recommended I spend $1600 for a new radio/monitor. Let me pause here to also say charging me $260 to look at the car is ridiculous!!!!! So I didn't go ahead and get a new radio. We picked up the car, and I spent a day researching how to replace the monitor on YouTube. Well for $300 I was able to get a new monitor, and it looked like 30 minutes worth of work. Shortly before putting in the monitor, I read an email from the tech that sends a video of the work he did. According to him the upgrade solved the problem and hopefully it holds. So I'm wondering why the xxx advisor was so focused on I need to spend $1600???? I confirmed the $260 software upgrade fixed the problem. (In truth im sure he did some other trouble shooting too). After dealing with this advisor not only won't I bring the car back, any future work in the short time I'll go anywhere else. And at this point after 3 jeeps we're done. Going to find something that's not a jeep. And definitely not sold by Safford Brown! More

Excellent customer service, great service advisor (Dylan) who went out of his way to help me over the phone when my truck broke down unexpectedly. Because of his extra effort, the damage was minimized and t who went out of his way to help me over the phone when my truck broke down unexpectedly. Because of his extra effort, the damage was minimized and therefore the repair was minimal instead of potentially excessive. Very good communications throughout the process and a good repair process. More

Service was awesome, very professional and the staff was excellent at communicating with me about any problems and concerns about my service. excellent at communicating with me about any problems and concerns about my service. More

I always have a really good experience with this dealership The customer service is always excellent dealership The customer service is always excellent More

Thanks for your service, I’m so glad to take my car Safford Brown Sterling Safford Brown Sterling More

Rany was amazing! He is super great with people and I will be back to him and his team He is super great with people and I will be back to him and his team More

Got a nice deal- enticed me to purchase a truck! ! Great people! Check them out! ! Great people! Check them out! More