Safford CDJR Sterling

They went out of their way for me and my son. I really appreciate it. They even brought the SUV to me. Thank you very much. I really appreciate it. They even brought the SUV to me. Thank you very much. More

Best dealership and service technician in Virginia and its not even close second ti this staff its not even close second ti this staff More

Clean. Professional customer service. Great communication. Love the coffee station. Nice waiting area. Bathrooms clean. Professional customer service. Great communication. Love the coffee station. Nice waiting area. Bathrooms clean. More

Service department is great, they take of my challenger better than the dealership I bought it from better than the dealership I bought it from More

I had 2 recent service appts. For the first appt, I waited at the desk to drop off my vehicle. The service who was waiting on another customer came into the service desk area and For the first appt, I waited at the desk to drop off my vehicle. The service who was waiting on another customer came into the service desk area and didn't even greet me and say that 'we'll be right with you.' So I continued to wait until another service tech came to the desk and said good morning. I was expecting, 'good morning, how can I help you.' I then checked my daughter's car in for service. I told him we need it by end of day. He said no problem. They called my daughter 3 times during the the day and asked her to call back. They never left a message that she needed an alignment. So she called back as we were heading to the dealership and that's when she learned she needed an alignment. By that time, it was too late in the day to get it done so we had to leave it for another day (actually 2 days because of her schedule). Here's the recommendation: do a proper job of greeting customers, and leave a message for customers explaining what is needed. People are busy during the workday just like your techs so share the information in 1 call. This back and forth is inconvenient and in efficient. More

Great service, communication and followup. Easy to get an appointment. Dylan is very courteous and helpful. Easy to get an appointment. Dylan is very courteous and helpful. More

Everyone was friendly. Everything was done in a timely and orderly fashion. They took the time to get the deal. That was like my best interest. Everything was done in a timely and orderly fashion. They took the time to get the deal. That was like my best interest. More

We made a deal and they broke it. We agreed on a price, made a pickup appt., I was on way to get cashier's check for agreed amount, and they told me they sold the car to someone else We agreed on a price, made a pickup appt., I was on way to get cashier's check for agreed amount, and they told me they sold the car to someone else. Never asked for a deposit, CC or gave warning it would be put back on sale. Saw later they dropped online price to try to lure someone in at higher-than-my figure; I guess that worked. Clint was apparently the unscrupulous actor in this story. More

Was able to get an appointment very quickly, offered a ride, and maintenance was done efficiently and on time ride, and maintenance was done efficiently and on time More

Service writer was just OK. He got the job done not much enthusiasm looked at the computer screen. The whole time never made eye contact when the vehicle was ready. He was nowhe He got the job done not much enthusiasm looked at the computer screen. The whole time never made eye contact when the vehicle was ready. He was nowhere to be found someone else had to finish the ticket. More