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Safford CDJR Sterling

Sterling, VA

4.5
192 Reviews
he team at Safford Brown CDJR of Sterling would like to welcome you to our dealership in Sterling, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chrysler, Dodge, Jeep, Ram, Wagoneer vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Sterling, you can always count on the professional technicians in our Chrysler, Dodge, Jeep, Ram, Wagoneer service departments as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Sterling count on the high-quality vehicles and services found at Safford Brown CDJR of Sterling, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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21900 Auto World Cir

Sterling, VA

20166

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Showing 192 reviews

November 17, 2025

Courteous and good service I had a slow leak in a tire brought in in the morning. They were able to squeeze me in and called me early afternoon to pick up my truck. Greatly appreciated. More

by PRMIPM
Recommend Dealer
Yes
Employees Worked With
Adeel
Nov 18, 2025 -

Safford CDJR Sterling responded

Thank you for your kind words! I am thrilled to hear that you received courteous and prompt service for your tire issue at Safford Brown Chrysler Dodge Jeep RAM Sterling. It's always our goal to accommodate our customers' needs efficiently. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Kenny Smith General Manager Safford Brown CDJR Sterling ksmith@saffordbrown.com

November 17, 2025

My wife and I had a great experience at the dealership. Everyone we came in contact with had great customer service and was willing to answer all of our questions without hesitation. More

by wnicholson
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristopher Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2025 -

Safford CDJR Sterling responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 16, 2025

I had an 'appointment' to replace a fuse at 1:30 p. m. and arrived at 1:15 pm. At 1:50pm, the car had not been moved to the service bay. It is useless to make an appointment if service will not honor an More

by Tfday
Recommend Dealer
No
Nov 18, 2025 -

Safford CDJR Sterling responded

Thank you for sharing your experience with us. I understand your frustration regarding the wait time for your appointment at Safford Brown Chrysler Dodge Jeep RAM Sterling. Your feedback is important, and I appreciate you bringing this to our attention. We strive to provide timely and efficient service. If you would like to discuss your experience further, please feel free to reach out to me directly. We value your input and hope to have the opportunity to serve you better in the future. Sincerely, Kenny Smith General Manager Safford Brown CDJR Sterling ksmith@saffordbrown.com

November 16, 2025

The service was excellent! I appreciate honest, professional, and prompt communication. All of that was provided at Brown’s. Adele (306) was a pleasure to work with! More

by fox_donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bijan Hosseini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adeel
Nov 16, 2025 -

Safford CDJR Sterling responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown CDJR Sterling!

November 16, 2025

Jack Mccutchan was very friendly, engaging, and not pushy during the car review and test drive. More

by psuari
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Mccutchan
Nov 16, 2025 -

Safford CDJR Sterling responded

Thanks for sharing about your experience with Safford Brown CDJR Sterling. We appreciate your business and hope to see you again soon!

November 16, 2025

I had an outstanding experience with my recent Jeep service. The entire process was smooth, professional, and genuinely customer-focused. Service Advisor Dylan went above and beyond, clearly explaining More

by ronna.macbeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Nov 16, 2025 -

Safford CDJR Sterling responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 15, 2025

Good service however it is expensive par ts and la bor are expensive did I say service is good More

by rmthigpen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bijan Hosseini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2025 -

Safford CDJR Sterling responded

Thank you for your feedback! I am glad to hear you had a good service experience at Safford Brown Chrysler Dodge Jeep RAM Sterling. I understand that parts and labor costs can be a concern. If you'd like to discuss this further or have any questions, please feel free to reach out to us. We appreciate your input! Sincerely, Kenny Smith General Manager Safford Brown CDJR Sterling ksmith@saffordbrown.com

November 15, 2025

Accurate diagnosis and timely resolution of the issue. There was good communication from the dealership. More

by agm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rany
Nov 15, 2025 -

Safford CDJR Sterling responded

Thanks for sharing about your experience with Safford Brown CDJR Sterling. We appreciate your business and hope to see you again soon!

November 14, 2025

Industry standard hourly rate is 150 - 215 In the northeast. Safford = 220. If you value the customer it should be at most 175! More

by mrivaz007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rany
Nov 16, 2025 -

Safford CDJR Sterling responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 14, 2025

They did a great job. Everything went as planned. Dylan was great as always. Thanks More

by MEHCREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher Vigil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bijan Hosseini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2025 -

Safford CDJR Sterling responded

Thank you so much for your kind words! We’re thrilled to hear that everything went smoothly and that Dylan provided you with excellent service. We appreciate your support and look forward to seeing you again at Safford Brown Chrysler Dodge Jeep RAM Sterling! Sincerely, The Team at Safford Brown Chrysler Dodge Jeep RAM Sterling

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