Safford CDJR of Springfield

The Safford team are very good at figuring out the appropriate service. This is important to us as we keep our vehicles for a long time. appropriate service. This is important to us as we keep our vehicles for a long time. More

They were efficient, courteous and fast. They listened to my requests and took care of each one. They listened to my requests and took care of each one. More

My experience was quick and easy. No pressure, just good follow up. Made sure I was able to make my purchase while there was a lot of interest from other buyers. No pressure, just good follow up. Made sure I was able to make my purchase while there was a lot of interest from other buyers. More

Service was great other than I wanted the truck washed after service was complete. Truck wasn't washed initially until I went back in and said something. Service rep said the service ticked stated to wash after service was complete. Truck wasn't washed initially until I went back in and said something. Service rep said the service ticked stated to wash- Service rep took the truck through the wash himself. Great customer service from the rep More

Easy drop off and pickup. Was communicated well as my Jeep was getting serviced They did a good job Was communicated well as my Jeep was getting serviced They did a good job More

I hope this message finds you well. I am writing to express my concern regarding a recent service experience at your dealership. I have been a loyal customer for over 10 years and ha I am writing to express my concern regarding a recent service experience at your dealership. I have been a loyal customer for over 10 years and have purchased two vehicles from [Dealership Name]. However, my recent experience has been disappointing. Issue Details: • Radio Problem: My vehicle’s radio remains on for 20-30 minutes after the car is turned off, causing battery drainage. Recently, the issue has become intermittent; just two days ago, the radio stayed on for 27 minutes after turning off the car. • Service Experience: When I brought the car in, the service advisor was rude and unhelpful, and I had to escalate the matter to corporate. • Repair Concerns: I was told the radio would be replaced within 5-7 days, but the car was returned after three days, and the issue persists, leading me to question whether the radio was actually replaced. • Follow-Up: I reached out to the service director twice and left a voicemail, but have not received a response. • Inconvenience: I was advised to disconnect the battery each time I parked the car, which is not feasible given my profession. I request a thorough inspection of my vehicle and confirmation of the repair. Additionally, I would appreciate that the service advisor not be assigned to my future appointments. Thank you for your attention to this matter. I look forward to a prompt resolution. More

The oil change was great. The person that I worked with was very helpful and nice. He helped me schedule an appointment for my wife's Jeep. The person that I worked with was very helpful and nice. He helped me schedule an appointment for my wife's Jeep. More

The wait is always long no matter what kind of service is being done. Feels like no one cares you are waiting for your vehicle. There's a "it gets done when it's done" attitude. Service is getting worse each being done. Feels like no one cares you are waiting for your vehicle. There's a "it gets done when it's done" attitude. Service is getting worse each and every year. Can't wait for AI to start working on my car. More

Stephon communicated well and ensured high quality repair Brake repair was done well. Was able to pay with debit card to avoid 1.5% credit card fee. Brake repair was done well. Was able to pay with debit card to avoid 1.5% credit card fee. More

As always it's a smooth easy drop off and pick up. I'm always kept up to date on status and what's going on. I have nothing but appreciation for the Safford team! I'm always kept up to date on status and what's going on. I have nothing but appreciation for the Safford team! More