Safford CDJR of Springfield

Service center was informed of pre-existing maintenance issues that we're diagnosed by a local mechanic. We decided to send it to a dealer that specialized in our vehicle type: Fiat 500. The initial experi issues that we're diagnosed by a local mechanic. We decided to send it to a dealer that specialized in our vehicle type: Fiat 500. The initial experience was standard; however, once we received the call to pick-up the vehicle we were informed of a new issue that was not found during our initial inspection, the dealers initial inspection, and found during a final "test drive". When we inquired as to how a new issue came about, since it was fully inspected twice; we were told that it happens and that due to the year of the vehicle it was a "common" problem. In addition, a statement was made that it could just be a "coincidence" or something that must have been "missed" between two separate inspections. When I asked to speak with a manager, I was called immediately; however, no resolution offered beyond several excuses and that our technician has worked here for over 20 years. I asked for their support to verify the work as mistakes/oversights happen as I experienced a similar issue at this dealership with another vehicle. Instead of acknowledging that things may happen; he attempted to force me to accept the vehicles condition and that he would address any issues, if they presented once I picked up the vehicle, and that he informed our customer service representative to close out my ticket without my consent. Once that was stated, I requested the name and contact information for his manager and corporate. He refused to provide me his contact number and stated; "All I have is his cell phone number and I'm not giving you that". In response, I said that's illogical as your manager works within the dealership, has a commercial number, and extension. He abruptly ended the conversation and stated, I will have him call you. I will update this review based upon the outcome. As of now, this has not been a good experience and am left with new issues that weren't present prior to dropping the vehicle off for service. More

Great, and my service manager Jessica was fascinated. Very much on point and very professional. Very much on point and very professional. More

Zero communication while I awaited for weeks to find out what was wrong with my vehicle. Finally had to take it to another dealership to get a diagnosis and get the work done. Called and emailed several tim what was wrong with my vehicle. Finally had to take it to another dealership to get a diagnosis and get the work done. Called and emailed several times and heard nothing until I told them I was going to take it, then they called me. More

Great service, friendly staff and nice facilities. We are a two Jeep family and went to Safford after terrible experiences from another big-name dealership in the immediate area. Safford just gained a We are a two Jeep family and went to Safford after terrible experiences from another big-name dealership in the immediate area. Safford just gained a new customer. Great job. More

The service department is unorganized and has poor customer service getting maintenance. They didn’t complete anything i needed done and wasted 8 hours of my time not remembering what I came in to get customer service getting maintenance. They didn’t complete anything i needed done and wasted 8 hours of my time not remembering what I came in to get done. save your money and go somewhere else. More

Very poor customer service ! I was there for a recall and oil change and I was told it will take 2 hours at most but it took 5 hours without any updates . My service advisor had I was there for a recall and oil change and I was told it will take 2 hours at most but it took 5 hours without any updates . My service advisor had no experience of how to provide info and left me 5 hours sitting there without even come to say it will take longer than I thought. More

I have always been treated well at Safford until waterway when I was continually lied to and will never return when I was continually lied to and will never return More