Safford CDJR of Springfield

Pricing "Bait and Switch" I went to this dealer on 9/19 to purchase a 2008 Jeep Wrangler I saw on the internet. We test drove the Jeep and noted several flaws with the vehicle I went to this dealer on 9/19 to purchase a 2008 Jeep Wrangler I saw on the internet. We test drove the Jeep and noted several flaws with the vehicle. The Internet price was $16221.00, when we sat down with the salesman he stated the vehicle was $19995.00. When we stated it was on the internet at a different price he went to speak to a Used Car Manager. He returned saying that the internet price was a misprint. He also made an offer of $16500 which still was more than the advertised price plus tax, tags and dealer processing fee. I was also advised there would be a $995.00 reconditioning fee that would be added. When I expressed my displeasure the salesman returned with the Used Car Manager. The Manager was unhelpful and said the price is what it is. I inquired why the car had so many defects and he is trying to charge a reconditioning fee. I had no excuse. I left this dealer and made a purchase at a competitor dealer in Fairfax VA. I would not buy from this dealership!!!! Model Code: JKJL72 Stock #: P2375 VIN: 1J4FA24198L542014 Mileage: 64,520 miles More

Knowledgeable, Professional, Courteous, First-Rate Working with Younes Bekkali was a great new car purchase experience. He was knowledgeable about the vehicle, courteous, professional, and expedited t Working with Younes Bekkali was a great new car purchase experience. He was knowledgeable about the vehicle, courteous, professional, and expedited the process so I did not have to spend any more time at the dealership that needed. Chris Mason was also a stand out sales rep at Safford, and provided key assistance along the way. Both Younes and Chris also carried through this level of service to after the sale, going above and beyond in order to meet my post-purchase needs. All in all, a great experience. I would return to Safford for my next vehicle. More

Another Pleasant Visit To Safford in Springfield As always, Bob and Jim in Service could not be any more accommodating or friendly. They actually care about their customers and one can always be sur As always, Bob and Jim in Service could not be any more accommodating or friendly. They actually care about their customers and one can always be sure to have a pleasant visit with them, not only about their vehicle but about their well being. Always get you out of there quickly, and if vehicle has to be in for a while they work with getting you in a rental or with all the pain taken out. This is my 5th vehicle from Safford and I wouldn't dream of taking my autos any where else for repairs or service. Sincerely, Paul D. Huston More

Customer Focused with Best Price Negotiation Arranged a visit and did vehicle research thru the Internet which saved me time. Arrived for my appointment and set up with a sales rep who took us ou Arranged a visit and did vehicle research thru the Internet which saved me time. Arrived for my appointment and set up with a sales rep who took us out for two drives. He is knowledgeable on the Jeeps we were looking at. Once we decided what we wanted to buy, he worked with the manager to provide pricing. They offered us the best possible price the first time and thru and we discussed what might bring the price down some more since I worked thru USAA Buying service. We also had our trade assessed for price and negotiated some there based on my blue book research and values of similar vehicles being sold on dealer lots. We made an appointment to come back the next day to finalize the sale. When we returned the vehicle was prepped, we did test drive, and met to finalize the paperwork. Nice that they were not "pushing" the add on warranties -- simply covered our options. Once we went into the financing office we were done in 10 minutes. Smoothest "purchase day" process and shortest time to complete all paperwork than we've ever had. Very happy with Safford and the two people we worked with to find a care and make a deal. Only thing I would recommend is offering an overview of their maintenance/appointment process and a tour of the facility. More

Bait and Switch sales tactics: Avoid! We were told on the phone they had the car with the specs we were looking for, after a long metro and shuttle ride we discovered this was not the case We were told on the phone they had the car with the specs we were looking for, after a long metro and shuttle ride we discovered this was not the case after a long dog and pony show. Get the VIN before you believe their sales folks. More

Fast service, great people, very impressive. I walked in for a last minute service and was out in less than an hour. Clean facility, very friendly staff. My original dealership has unfortunately I walked in for a last minute service and was out in less than an hour. Clean facility, very friendly staff. My original dealership has unfortunately lost my service because I will now be a lifetime customer at Safford! :) More

as always great service I have been a loyal customer at safford for 7 years traded up 3 times already and would recoment them to anybody looking for the last dearship they wi I have been a loyal customer at safford for 7 years traded up 3 times already and would recoment them to anybody looking for the last dearship they will ever need again More

Courteous Service Department Love dealing with Richard Haidacher over in the Service Department. Very courteous and straight up with his feedback on what they exactly do to your v Love dealing with Richard Haidacher over in the Service Department. Very courteous and straight up with his feedback on what they exactly do to your vehicle. We have bought two vehicles recently from Safford and our hope has been to maintain our vehicle services with this dealership. Hope they keep up their great level of customer service- it does make a difference! More

Service Excellence Scheduling and service was friendly and straightforward, and the interaction with Garrett was particularly helpful and well explained. We've been to S Scheduling and service was friendly and straightforward, and the interaction with Garrett was particularly helpful and well explained. We've been to Stafford for tree service appointments now and they have all been punctual and efficient. More

Awful costumer service If they give you any car even for free Do not go there , Trust me I got a new Jeep Patriot which has brake problem And I wastet almost whole d If they give you any car even for free Do not go there , Trust me I got a new Jeep Patriot which has brake problem And I wastet almost whole day again overthere to fix that , customer servis and attitude was awful More