Safford CDJR of Springfield

We purchased a 2012 Jeep Grand Cherokee Overland from Safford on 12.17.11. On 11.26.13 with 10,249 miles on the vehicle we had to take it in for repair due to electrical problems with the air suspension Safford on 12.17.11. On 11.26.13 with 10,249 miles on the vehicle we had to take it in for repair due to electrical problems with the air suspension system. A Jeep dealer (not Safford) fixed the problem. On 1.30.14 with 10,562 miles on the vehicle we had to take it in for repair due to electrical problems with the air suspension system. A Jeep dealer (not Safford) fixed the problem. On 3.12.14 with 10,662 miles on the vehicle we had to take it in for repair due to electrical problems with the air suspension system. A Jeep dealer (not Safford) will require a part that is nationally backordered for approximately 3-4 weeks to fix the problem, Until such time as the part comes in I can still drive the vehicle until the part "completely stops functioning" at which point I will have to stop driving the vehicle and wait for the part. While we understand that the vehicle has 10,662 miles on it we feel that it a vehicle that is under 2 years old (when the problem started) and with so few miles on it should NOT require repair every 150-250 miles. When we went to Safford to discuss the issue hoping they would be willing to make things right. However, after 2 hours of sitting there with a salesman we were offered $3,000 less than the kelly blue book trade-in value for the vehicle and basically no kind of deal on a new similarly equipped vehicle. So now we are left with a vehicle we paid over $40K for with under 11K miles on it that requires constant repairs! Why would anyone ever buy a car from these guys? More

We found a truck on the Safford Dodge website that met our needs. Marcel picked up the call quickly. I had sent the dealership an email earlier in the morning and had even used the "live chat" feature on our needs. Marcel picked up the call quickly. I had sent the dealership an email earlier in the morning and had even used the "live chat" feature on the website, but got no response for over 3 hours. I placed a call and Marcel handled my needs wonderfully with lots of genuine desire to assist with the deal I was requesting. I did not know the truck we were interested was in a different location, but Marcel had the truck transferred so when we arrived at the dealer, the truck did as well. We started the deal late Sunday and did not finish until just about 9pm. Kyu and Marcel worked their magic and we were able to get the truck we needed that night, even though it was well past closing. Thank you to your professional staff for going the extra mile to help out brand new customers to Safford Dodge. More

Bob Mosser has done a wonderful job as my service agent over the last several years. Lately he was most responsive to my repair needs caused by excessive weather.You havew a keeper. over the last several years. Lately he was most responsive to my repair needs caused by excessive weather.You havew a keeper. More

Great buying experience, since that time the dealership has gone downhill. They have refused to help me since my car broke down 2 months ago (while still under warrenty) It has taken a recall and me callin has gone downhill. They have refused to help me since my car broke down 2 months ago (while still under warrenty) It has taken a recall and me calling the Dodge HQ and them launching a investigation before they offered me a rental. Buyer beware of this dealership. I can say i will never be buying from them again or recommend to friends or family. More

Ty is very professional and friendly and will do what it takes to get into a vehicle. Chris in financing great to work with and went out of his way to get the payments we needed. Will refer friends and fa takes to get into a vehicle. Chris in financing great to work with and went out of his way to get the payments we needed. Will refer friends and family to you and will be back ourselves. More

I had to return to the dealership 3 times to ensure that my washer fluid and battery fluid were full on a brand new vehicle. I made a complaint to Jeep, INC. They it would take care of it. I never heard bac my washer fluid and battery fluid were full on a brand new vehicle. I made a complaint to Jeep, INC. They it would take care of it. I never heard back from anyone. The service department is great and not related to my sale experience. More

I had to replace a broken sunvisor which had to be ordered from the factory. Harry called me about two weeks later and said sunvisor was in. I scheduled appointment for a Saturday. I showed up for my ordered from the factory. Harry called me about two weeks later and said sunvisor was in. I scheduled appointment for a Saturday. I showed up for my appointment and asked for oil change. Service dept suggested I get a tire rotation too. After about 1.5 hours service representative came out and told me the sunvisor was not in but the oil change and tire rotation had been done. Sunvisor took an additional two weeks to arrive. I showed up for another Saturday appointment. The sunvisor was replaced. I asked if they could wash my car. They washed my car and even vacuumed the inside. They said it would be done in 1.5 hours but it took three. Overall, they are friendly and do a good job but bring a book if your are going to wait. More

I found a certain Jeep Grand Cherokee online at this dealers website for a family member. It had an MSRP of about 40K. They had under the MSRP a discount of about 6K, making the total price around 34K. dealers website for a family member. It had an MSRP of about 40K. They had under the MSRP a discount of about 6K, making the total price around 34K. We thought it was a great deal, so went and drove 3 and 1/2 hours there. Now on the website it said discount, not rebates or incentives, just discount. Upon arriving and sitting down with a salesman, it was revealed that it was 38K with things we qualified for. On the website, there was no advertising for rebates or incentives, just a dealer discount. Even in descriptions and smaller print on the website, there was no warning or saying you had to qualify for anything, so it looked like the dealer was just taking 6K off the MSRP. They were not giving a dealer discount and said it was all incentives and rebates combined and that would take the price off. Jeep also said that USAA members get a $500 discount from the manufacturer and not the dealer, when we questioned about that, we never got an answer to if that was valid or accepted there. We also had a trade, book value being around 6-7 thousand. They offered 3 thousand, and after a while we managed to work that up to 4. With all the rebates they offered, and if you qualified, then it would total around 3,000-3,500. There was still an extra 2,500-3,000 missing of discount, and that is assuming that that would be taken off due to the trade. I believe they need to advertise better if there is a discount, and not rebates and incentives combined if you qualify. Or if there was a mistake in their internet department to give such a discount, that they need to honor that mistake. The price they finally gave us, before tax, tags, fees and before taking off the trade of 4 thousand was 36,900, which was still well above what their internet sales discounted price was. We are not pleased with this dealer and us wasting an entire day to see this vehicle and wouldn't go back. More

Both of my back windows stopped working and I needed an immediate repair as I was going out of town. I called Saffod service department and they advised they could fix my vehicle right away. After a dia immediate repair as I was going out of town. I called Saffod service department and they advised they could fix my vehicle right away. After a diagnosis parts were ordered and my truck was fixed the next morning. I was very pleased with their quality and timeliness of my repair. More

They just did a fabulous job and i will bring my jeep again for some other stuff that i need to be done. i will recommend this place to other customers. Jeff East did a wonderful job on my jeep. Thank again for some other stuff that i need to be done. i will recommend this place to other customers. Jeff East did a wonderful job on my jeep. Thank You Soraya Carmona-Smith BB&T Bank 6810 Commerce Street More