Safford CDJR of Springfield

Not a good experience at all I was quoted a great price Not a good experience at all I was quoted a great price over the internet by Coslyn. I confirmed all the prices via phone with Coslyn and told him to Not a good experience at all I was quoted a great price over the internet by Coslyn. I confirmed all the prices via phone with Coslyn and told him to get the vehicle ready as I would travel to the dealership the next day to purchase the jeep. Upon arriving at the dealership I was informed that the vehicle was at another dealership 40 minutes away but I could test drive a like vehicle. Test drive was fine so started paperwork.......Big surprise the PRICE has changed .... Stafford does not include the $995.00 destination charge in the quoted internet price nor do they list it with the any other after deal costs such as taxes ,tags,document fees Made me feel like a fool after driving 2 1/2 hours to the dealership. Purchased Jeep two days later from Adams Jeep in Aberdeen Md. Great dealership to do business with,totally honest !!!!!!!! Sincerely, Robbi Watson More

Great fast friendly experience found the truck on the internet called set appointment. Went right in a couple of days later and purchased the truck. internet called set appointment. Went right in a couple of days later and purchased the truck. More

Greg was a fantastic sales person. This was my very first car purchase and he never made me feel pressured or nervous. The staff were all very friendly and put me at ease. I would definitely recommen first car purchase and he never made me feel pressured or nervous. The staff were all very friendly and put me at ease. I would definitely recommend others to come and purchase from them (especially Greg!). More

Your sales personnel were very friendly and informative. Thanks for the great experience. We will definitely recommend your dealership to family and friends. Keep up the great work. Thanks for the great experience. We will definitely recommend your dealership to family and friends. Keep up the great work. More

Bob always greets me with a smile despite being obviously busy. I have never had to wait to get an appointment as he always finds a way to work me into the schedule, often the same day I call. There is not busy. I have never had to wait to get an appointment as he always finds a way to work me into the schedule, often the same day I call. There is not one single time when he has tried to sell me extra services I didn't actually need, and often tells me that things I've asked about can wait or "checked out okay for now". He is very knowledgeable on the vehicles and not just "a guy who writes service tickets". Bob has earned my complete trust - a rare thing for anyone to say about a car dealership service person these days, at least in my experience. I highly recommend this dealership for both sales and service. They will continue to have me as a loyal customer and have proven time after time that they understand what "customer service" means. More

I went to Safford after conducting an internet search. Sonny called me and left a very friendly message inviting me to the show room. He was friendly and engaging and was patient even though I was not re Sonny called me and left a very friendly message inviting me to the show room. He was friendly and engaging and was patient even though I was not really easy to work with. He worked hard to understand where I was coming from and we worked together to reach a deal that worked for all of us. His attitude made me want to work with him and he got the sale and I am very satisfied with the deal I received. He is a genuinely good guy in a tough industry. His attitude made me want to work with him. My comments are not restricted to Sonny. Kim, in finance, was awesome. She did a great job and, like Sonny, we worked together to get a deal that benefitted both of us. She got me to take her financing at a rate that I thought was a win-win for all. The Customer Service rep was warm and friendly and did a great job also. We also want to give credit to our Service Manager, Harry Stein. We followed Harry from Rosenthal to Safford and he was key to why we go to Safford. Harry has been our Service Manager through 4 Jeeps and over several years. Safford Management is to be commended to building a team that is focused on customer service through the entire cycle of shop, buy, finance and service. The entire Safford Team made us enjoy the car buying and owning experience. More

Sonny was great! He was very friendly and knowledgeable about the Jeep we purchased. He worked with his manager to get us a good deal on the car. Would definitely recommend him! about the Jeep we purchased. He worked with his manager to get us a good deal on the car. Would definitely recommend him! More

From start to finish, I was very pleased with my experience at Safford of Springfield. Greg was professional, congenial, and incredibly knowledgeable about the Jeep Grand Cherokee. He matched my w experience at Safford of Springfield. Greg was professional, congenial, and incredibly knowledgeable about the Jeep Grand Cherokee. He matched my wants and needs with a vehicle on the lot, and remained engaged throughout the negotiation process. That process was fair and transparent. I know that I got a great deal, having priced these vehicles at other dealerships in the surrounding area. I also know that I got the best customer service possible, as the dealership assuaged my wife's concerns regarding a blemish in the front passenger seat by ordering me an entirely new seat. To do that, the dealer engaged its service manager Jeff, who like Greg, was very professional, polite, and customer-oriented. I would definitely recommend Safford of Springfield to friends, family, and anyone else in need of a car. More

I give Sonny Thomas a 10 out of a 10. He was very respectful, knowledgable, and he made me feel very comfortable. I walked away knowing I was in good hands with Sonny Thomas. I highly recommend him respectful, knowledgable, and he made me feel very comfortable. I walked away knowing I was in good hands with Sonny Thomas. I highly recommend him to every one looking for a car. More

We were greeted by Sonny within 5 seconds of walking through the front door. Sonny has been extremely hospitable from the start, even though it was 6pm and he's been at it since 9am, and we were the six through the front door. Sonny has been extremely hospitable from the start, even though it was 6pm and he's been at it since 9am, and we were the sixth of his customers that day (the previous 5 didn't buy anything). We immediately felt at home with him and within a half hour, we were laughing hysterically about family life. Sonny went out of his way to make sure we were happy with our purchase, making suggestions along the way to help us save some money. At the close of the evening, Sonny played chauffeur and helped us bring our new car home. We couldn't possibly have a better experience buying a new car!!! More