Safford CDJR of Springfield- Service Center

Great Experience This was my first visit to Safford and I was very impressed with the facility and the customer service was great. Ken Moore provided great profession This was my first visit to Safford and I was very impressed with the facility and the customer service was great. Ken Moore provided great professional service. More

Excellent Source For Service .Safford is the place to go for car care. They review your list of concerns, add related items if necessary, describe the fixes and estimated cost, a .Safford is the place to go for car care. They review your list of concerns, add related items if necessary, describe the fixes and estimated cost, and understand revisions made for budgetary reasons (yours, not theirs). They are pretty close to spot on for time estimates and often provide van service to and from the Metro/your home for fixes that may take a long time. Now if I can just get them to waive the costs. . . More

After market anti-theft device removed. I have used Safford for many years and have purchased several vehicles from them,. They are always friendly and prompt with their work and I have neve I have used Safford for many years and have purchased several vehicles from them,. They are always friendly and prompt with their work and I have never had a complaint. More

Excellent service. I was kept informed all the way. Then I received a call about every detail and services performed on my vehicle. It was a great experience. The shuttle service to the metro was great Then I received a call about every detail and services performed on my vehicle. It was a great experience. The shuttle service to the metro was great. More

Service Department shines. Too bad vehicle sales can't. I have had excellent service at your facility. Currently Bob is my Service Agent who I ask for when I need to bring in my car. I just bought a new P I have had excellent service at your facility. Currently Bob is my Service Agent who I ask for when I need to bring in my car. I just bought a new Pacifica, wish I could say the same for your Sales Manager who ever he is today? Wish the General Manager kept better track of new sales customers and had sent out a request for review of sales procedures. You might be surprised at what I tell you. Call me if you have courage. More

Excellent Service Safford is very proactive, does excellent work, and is accommodating to the customer. They are truly experts on the vehicles they repair and service Safford is very proactive, does excellent work, and is accommodating to the customer. They are truly experts on the vehicles they repair and service and use that knowledge to provide effective outcomes. More

Nothing more, nothing less Went for a safety recall, which was completed with no complaints or hassle. The staff was friendly and didn't try to add extra services. The waiting i Went for a safety recall, which was completed with no complaints or hassle. The staff was friendly and didn't try to add extra services. The waiting is nice and clean, and staff don't try to approach you with interests of selling you other services unrelated to your visit, which I have experienced before at other dealerships. More

Told a part was replace, it wasn't. Terrible communication. Multiple calls, two emails and nothing from my service advisor regarding why after $1000 in repairs my car still isn't fixed. I asked the advisor poin Multiple calls, two emails and nothing from my service advisor regarding why after $1000 in repairs my car still isn't fixed. I asked the advisor point blank, was the transmission mount changed, because I read the receipt and don't see it. He says "Yes. The trans mount was definitely changed." Then Nick, the technician, gets in the car, cranks it and doesn't even have to drive it to feel the problem. He says "I guess we need to try changing that trans mount." What?!? I was just told it WAS changed. I’m not ignorant, no need to lie and think I won’t figure it out. Just say, I’m not sure. I finally heard from Mr. Ghost, the general manager. He wasn't interested in speaking on the phone, but wanted me to come into the dealership (more missed time at work). I did and waited an hour to see him. He wasn't available. Mr. Ghost claims I had the wrong day for our appointment today. Okay, maybe we missed something when we coordinated verbally. Then he set a time to call me this evening, which he missed as well. Today after waiting an hour to meet Mr. Ghost, I asked for his card but no one would provide it nor could I get his email address. I asked for who is above him, again, that won't be provided. When I call the dealership, there is a voicemail that doesn’t identify it as the dealership. I think I’m calling the right place, but never know. I'm told "Don't email me” from my service advisor and “I’d rather call you” from the general manager. Email is not an acceptable form of communication? Why is that? Especially when other forms of contact are so challenging. Playing phone tag, fighting and loosing to the new phone system or taking off work in order to sit in the dealership for an hour is not always a feasible solution for customers. All I ask if for some respect for my time, money and patronage. I simply want my car fixed, but I understand stuff happens and things get missed. Which is what seemed to have happened here. What has driven me to write a review like this is the lack of response from the service dept and the general manager. We can’t work together to resolve a challenge if I can’t connect with the people. Just for reference, I am a person that ALWAYS fills out service surveys I get. I write many more positive reviews than negative. I understand how valuable reviews are, and how much more likely people are to complain than to praise. I’m not just looking to gripe. I truly feel that I am out of options to get to the right people. More

Excellent Service Routine service (oil/filter change, tire rotation, emissions inspection). James Almand is an outstanding technician - we would follow him anywhere. R Routine service (oil/filter change, tire rotation, emissions inspection). James Almand is an outstanding technician - we would follow him anywhere. Reasonable price and duration, great people. More

A very pleasant experience I looked online for a Chrysler dealership service department that has good reviews and I found this one. I went for an oil change and a complete check I looked online for a Chrysler dealership service department that has good reviews and I found this one. I went for an oil change and a complete check-up. Peter was a pleasant guy to deal with. He was clear with me regarding everything. He made sure that the car is ready on time. I would definitely continue to bring my car to this dealership. More