Safford CDJR of Springfield- Service Center

Bob Mosser Did An Outstanding Job!Bob Mosser IS Superb! Earlier this week, Bob handled my car very quickly and replaced the headlight of my car as well as the burnt bulb. He also did a 5-point check on my Earlier this week, Bob handled my car very quickly and replaced the headlight of my car as well as the burnt bulb. He also did a 5-point check on my 2010 Charger. I was very impressed with how quickly he handled my vehicle as well as for washing the exterior of my car. The car looked brand new. Most importantly, I wanted to replace the serpentine belt believing that needed replacing. Bob was very highly professional when he advised I not waste my money as the belt revealed it was in excellent condition. It is of immense comfort that people like Mr. Mosser exist. He is highly ethical and because of his high integrity, he continues to encourage this customer to remain loyal to Safford of Springfield. More

Friendly and informative Bob Mosser was the rep that I was dealing with. He was extremely helpful to me during the entire process. He gave me helpful info at the onset of th Bob Mosser was the rep that I was dealing with. He was extremely helpful to me during the entire process. He gave me helpful info at the onset of the service, kept me informed constantly throughout the process and kept me apprised of my options throughout. I was very satisfied with the services, both automotive and interpersonal. More

Friendly and Fair I have been bringing my 2005 Jeep to Safford for service since Rosenthal in Arlington closed. They have never tried to "upsell" me on services I don' I have been bringing my 2005 Jeep to Safford for service since Rosenthal in Arlington closed. They have never tried to "upsell" me on services I don't need and I really appreciate that. They do the work in the time they say they will and I think the charges are fair. This time I asked for a shuttle ride home and Milton drove. He is SO NICE! We chatted all the way. When he came to pick me up after the car was done around 3:00, 395 was already a parking lot. I thought it would take forever to get back, but Milton showed me a NEW way to get to Safford without getting on 395! I am so HAPPY to know this! Thanks, Milton, you rock! Richard is always my service rep and he's a good guy too! More

Efficient and friendly The service rep, Bob Mosser, made my visit very pleasant. I felt I was treated very fairly. My vehicle was repaired in a timely manner. The service rep, Bob Mosser, made my visit very pleasant. I felt I was treated very fairly. My vehicle was repaired in a timely manner. More

Solid Service Center Richard is always outstanding. For some reason I seem to get him as my service center rep every time and I am very happy to have him. Knowledgeable, Richard is always outstanding. For some reason I seem to get him as my service center rep every time and I am very happy to have him. Knowledgeable, quick, calls when he says he will, excellent follow through all the way from drop off to pick up. This recent visit I thought I had to come in for a 60K service (as well as an oil change and wiper replacement). Turns out its not until 64K, but he used the time to audible into a needed recall replacement. Next oil change we will knock out the full service. I will be back. More

Rescuing me on the busiest travel day of the year On the day before Thanksgiving, my Jeep had serious engine issues and being from out of town I could not drive home. I found Safford Chrysler Jeep Do On the day before Thanksgiving, my Jeep had serious engine issues and being from out of town I could not drive home. I found Safford Chrysler Jeep Dodge of Springfield and spoke with Peter Kim, Asst' Service Manager. I explained my situation and although he said they were overbooked, and not taking any walk-ins, he was very sympathetic to my dilemma on needing to get home. He told me to come in and he would run a quick diagnostics on the car. When I arrived, Peter helped me immediately (no waiting) and as it turned out I had to leave my car for some major repairs not sure if they could be done by the time I had to leave town.. In the meantime, their were literally no rental cars in the area to be found, being it was the busiest travel day of the year. Peter's good relationship with Enterprise resulted in them finding me a rental car, shuttling me over to the Enterprise branch, and when I returned to Springfield, all I had to do was drop the rental off at the dealership and get my Jeep. Safford took care of returning the car. What great customer service. And to make things even better, Peter recognized that there were some other maintenance that needed to be done but could wait, and spread them over the next few visits to help with my budget. This really showed me that Peter and the Safford dealership really care about what's important to their customers. Peter Kim turned an otherwise stressful morning into a great experience, and now have me as a returning customer. Thanks again for all the help. More

Great Service & People The people of Safford are diligent and thorough and quick! It's my service place because of this and the great work they do! Thanks! The people of Safford are diligent and thorough and quick! It's my service place because of this and the great work they do! Thanks! More

OUTSTANDING SERVICE Bob Mooser, his service could not be any more accommodating or friendly; he actually cares about the customers about their vehicles and their safety. Bob Mooser, his service could not be any more accommodating or friendly; he actually cares about the customers about their vehicles and their safety. He did a great job with my repairs or service. My big 2004 Dodge drives like NEW! More

Great service department The blower in my air conditioner went out on my 2015 Grand Cherokee Overland. The service department at Safford was wonderful. They got me in a rent The blower in my air conditioner went out on my 2015 Grand Cherokee Overland. The service department at Safford was wonderful. They got me in a rental SUV immediately and got my car back to me in two days. I've been getting service done on my Jeeps at Safford for 9 years now and have always got the same great professional service and quality work. More

Repair quality lacking and no help fixing poor work Lots of problems, two big ones with the Service Department. Inability to talk to the service department if you are not standing in front of them. No Lots of problems, two big ones with the Service Department. Inability to talk to the service department if you are not standing in front of them. No return calls or a lot of waiting for someone to answer the phone when you call them (Problem 1). Also, getting charged for "diagnostic" work when I never gave them the go ahead to do it, taking a very loose interpretation of what I said to do work (money=Problem 2). Then when there was something that I really needed done, told them needed replaced, they said "we can do if for less" only to find out they really did nothing and charged me for it (Problem 3). Recommendation: go to Koon's in Tyson's for Chrysler repair service. Scheduled online appointment to get a coolant flush and to get the battery terminal cable repaired. When I arrived, a little after they opened, the appointment wasn't in the system but they got me in anyways because I waited (small problem, but do-able) Mentioned that the if the "Check Engine" light comes on to the service rep I know what the problem is, but told him the tech should talk to me first. I did request an estimate for what he found. I waited in the customer area knowing that that was the only way my vehicle would get serviced. It was also telling that the area was full with other customers willing to wait. When talking to another service rep, he gave me all the "recommended" things that should be done, including the replacing the sensor causing the check engine light to come on. I told him I didn't want to work done, but needed the estimate. He replied "Ok, but you'll have to pay for the diagnostic". Not thinking much about it or asking how much the diagnostic was (which wasn't spelled out in any of the charges or estimates he gave), I said Ok. I got the bill to find that the "diagnostic" was for a full engine diagnostic which cost $137. I didn't complain at the dealership, but was angry because I did "unknowingly" say "yes". When I got home I checked the battery cable work to find they had only replaced one bolt on the battery cable connector, cracking the connector in the process. Of course my first call was to the service guy, who said he'd look to see what happen. Needless to say, that was all I ever heard from him and any call backs resulted in answering machines. All this would have been avoided if he would have told me, up front the battery cable is discontinued and they couldn't do the work or specifically what they had to do; I had to call elsewhere to get that answer. I will say that everyone I encountered at the dealership (parts, accounting, service) was at least friendly to my face and speaking to me, just not professional grade or quality work. More